National Manager, Customer Advocacy

Aaf01 Angle Auto Finance; Osterreich; Hybrid; AUD 93,000 - 113,000; Full time

Job summary

Red Hub is seeking a Technical Account Manager for OpenShift to provide strategic guidance to enterprise customers in a remote role across Europe. You will collaborate with Engineering, Product Management and Global Support to resolve issues, share best practices, and drive successful cloud platform implementations.

The role requires 5+ years of related experience, strong multilingual communication, and a proactive, customer-focused mindset.

Qualifications

• 5+ years in customer support, development, engineering, or QA
• Strong German and English communication
• Ability to manage multiple issues and projects with attention to detail

Responsibilities

• Manage and grow customer relationships with attentive support
• Act as advocate for customers within Red Hat
• Perform technical reviews and share knowledge to prevent issues
• Understand customer infrastructure, hardware, and offerings
• Create engagement plans and keep environment docs updated
• Support enterprise customers with automated container platform solutions
• Investigate and respond to support requests
• Collaborate with Engineering, PM and Support teams to resolve issues
• Contribute to knowledge base and share best practices
• Mentor for specific technical/process areas
• Deliver portfolio updates and guide upgrades
• Document customer use cases clearly
• Engage with field teams to ensure positive cloud experience

Skills

Enterprise support

German & English

Relationship mgmt

Problem solving

Education

Bachelor’s degree in CS/engineering

Tools

OpenShift

Kubernetes

Ansible Automation

Job description

Technical Account Manager - Openshift (m/f/d)

Remote
Remote Austria
Remote Germany
Full time
R-
The Alps (Switzerland and Austrian) Technical Account management team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Austria .

In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hub OpenShift Container Platform. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements.

You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team and be professional and dedicated to meeting and exceeding expectations and building relationships.

You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What you will do:

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers, implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat's cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events

What you will bring:

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills in German and English; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus:

• Experience with system management or cloud
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hub OpenShift), containers, Kubernetes and IT automation (Red Hub Ansible Automation Platform)
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding on AI Platform
• Experience with public cloud services like AWS, Azure, GCP etc.
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

The minimum salary for this position is 64,570.00 gross per annum. There is an express willingness to overpay, depending on your qualifications and experience.

About Red Hub: Red Hub ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hubters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hub

Red Hub's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.

Equal Opportunity Policy (EEO)

Red Hub is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hub does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hub and the recruitment agency or party requesting payment of a fee.

Red Hub supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email and General inquiries, such as those regarding the status of a job application, will not receive a reply.

AUS92

Full time