Mozo / Azafata

Hilton; Lima; Presencial; PEN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Lima is seeking a Mozo to serve guests efficiently and friendly. This role requires excellent communication skills and grooming standards. The ideal candidate will have experience in the Food and Beverage industry and be committed to high levels of customer service.

Formación

• Experience in Food and Beverage department is advantageous.
• Previous experience with cash handling is preferred.
• Knowledge of Food Hygiene Regulations is beneficial.

Responsabilidades

• Manage guest queries effectively.
• Serve alcoholic and non-alcoholic beverages.
• Ensure menu knowledge is comprehensive.
• Maintain well-stocked mise en place at stations.
• Follow reporting procedures for issues.
• Ensure high standard and timely delivery of food and beverage orders.
• Adhere to Hilton grooming and hygiene standards.
• Comply with hotel security and health regulations.

Conocimientos

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Flexibility

Teamwork

Descripción del empleo

Overview

Mozo is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

• Manage guest queries in a friendly, timely, and efficient manner
• Serve alcoholic and non-alcoholic beverages in conjunction with licensing and liquor regulations for residents and non-residents
• Ensure knowledge of the menu and all products
• Ensure mise en place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

Mozo serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!