IT Systems Support Technician Bilingual (Inglés - Español)

Bradken; Lima Metropolitana; On-site; PEN 30,000 - 54,000; Full time

Benefits offered by this job

Annual Salary Bonus

Competitive pay and benefits

Learning and development opportunities

Educational Reimbursement Opportunites

Employee Assistance Program (private心理

Job summary

Bradken Ltd. in Lima is seeking a junior to mid-level IT Support professional to provide hands-on support across Bradken's IT systems and business applications.

You will help users resolve issues, maintain productivity and ensure services are delivered reliably, in both English and Spanish. The role is onsite at our Lima Surco Office for 2-3 months of initial attention to our Lima Plant, with a focus on incident management, access control, testing, documentation and continuous improvement.

Qualifications

• Tertiary qualification in Computer Science, Information Systems, IT or a related discipline.
• 2-5 years of experience supporting business applications, IT systems, service desk environments or end users in a professional workplace.
• Experience investigating and resolving technical issues using a structured troubleshooting approach.
• Understanding of incident management, service requests and user support processes.
• Exposure to application testing, quality assurance activities or system change support.
• Experience maintaining support documentation, system records or knowledge articles.

Responsibilities

• Investigate, triage and resolve issues across business applications and IT systems, ensuring incidents and service requests are recorded, managed and communicated effectively.
• Support end users by acting as a key point of contact for application support, technical assistance and day-to-day service requests.
• Manage routine system administration activities including access management, configuration requests and software licence allocation in line with established processes.
• Participate in testing, peer reviews and quality assurance activities to support system changes and continuous improvement initiatives.
• Maintain accurate system documentation, support records and knowledge materials to improve service delivery and user support.
• Proactively identify potential issues, collaborate with technical specialists and contribute to the successful delivery of IT projects and operational improvements.

Skills

Incident management

Technical troubleshooting

End-user support

Documentation

Testing/QA

Bilingual support

Prioritization

Education

Bachelor's degree in Computer Science/Information Technology

Job description

About Bradken

Bradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach creates opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.

About The Role

Reliable technology and business systems are essential to keeping operations running smoothly. In this role, you will provide hands-on support across Bradken's IT systems and business applications, helping users resolve issues, maintain productivity and ensure technology services are delivered effectively.

Working closely with IT specialists, systems analysts and business users, you'll build your technical capability while gaining exposure to enterprise applications, testing activities, system changes and IT service delivery. Your contribution will help ensure users receive timely support and Bradken's systems continue to operate reliably.

Please note: This is a fully bilingual role (English and Spanish) supporting both local and global stakeholders. This position is for a junior to middle level professional and is not a leader or senior position.

Applications must be submitted in English, and candidates will be assessed on their ability to communicate effectively in both Spanish and English throughout the selection process.

In This Role, You Will

• Investigate, triage and resolve issues across business applications and IT systems, ensuring incidents and service requests are recorded, managed and communicated effectively.
• Support end users by acting as a key point of contact for application support, technical assistance and day-to-day service requests.
• Manage routine system administration activities including access management, configuration requests and software licence allocation in line with established processes.
• Participate in testing, peer reviews and quality assurance activities to support system changes and continuous improvement initiatives.
• Maintain accurate system documentation, support records and knowledge materials to improve service delivery and user support.
• Proactively identify potential issues, collaborate with technical specialists and contribute to the successful delivery of IT projects and operational improvements.

What You’ll Bring

• Tertiary qualification in Computer Science, Information Systems, Information Technology or a related discipline.
• 2-5 years of experience supporting business applications, IT systems, service desk environments or end users in a professional workplace.
• Experience investigating and resolving technical issues using a structured troubleshooting approach.
• Understanding of incident management, service requests and user support processes.
• Exposure to application testing, quality assurance activities or system change support.
• Experience maintaining support documentation, system records or knowledge articles.
• Ability to effectively prioritise work, manage competing requests and follow issues through to resolution.
• Professional working proficiency in both Spanish and English, with the ability to provide support to users in both languages.

Applicants must have the legal right to work in the country where this role is based. Bradken is unable to provide visa or work permit sponsorship for this role. This will be onsite position based in Lima (Our Surco Office) initially attending our Lima Plant in Cercado de Lima for 2-3 months.

At Bradken, you’ll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and more sustainable resource operations.

You’ll join a team that values different perspectives, shares expertise and has the courage to challenge how things are done. We support your growth through hands-on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.

We Offer

• A safety-first culture
• Annual Salary Bonus
• Competitive pay and benefits
• Learning and development opportunities
• Educational Reimbursement Opportunities
• An Employee Assistance Program for you and your family (Private Psychology service available 24/7 covered 100%)

Our hiring process

As part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or an alternative format at any stage, please let us know.

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.

We respectfully request no recruitment agency approaches.

Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.