IT Helpdesk Technician Bilingual

Bradken Ltd.; Lima Metropolitana; Presencial; PEN 20.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

EPS coverage 100%

Life & accident coverage

Disability coverage (short/long-term)

Paid holidays

Educational assistance

Mental health program (EAP)

Annual performance bonus

Training opportunities

Descripción de la vacante

Bradken Ltd. in Peru is seeking a Help Desk Technician to provide first‑line IT support for users across the Americas. You will handle tickets, assist with software and hardware issues, and collaborate with a global IT team to resolve incidents and improve service delivery.

The role is based at our Lima manufacturing plant and requires a technical background with good communication skills in English and a proactive attitude.

Formación

• Technical diploma or final-year student in related bachelor’s program.
• Experience in Help Desk or IT support roles (0–3 years).
• Good English (written and spoken) for Americas region.
• Proactive learner and strong communication.

Responsabilidades

• Attend IT ticket requests for users in the company (Americas region).
• Communicate with clients to provide updates and resolve issues.
• Monitor technical cases in the service system and ensure timely handling.
• Collaborate with senior IT staff and a global team.

Conocimientos

English communication

Customer service

Proactive attitude

Microsoft Office

Educación

Technical diploma in systems engineering or telecommunications

Final-year bachelor’s student

Herramientas

Microsoft Office Suite

Descripción del empleo

Bradken is a leading solution provider and global manufacturer of innovative, custom-designed products for the resources industry. With a workforce of more than 3000 employees, our ability to adapt and evolve keeps us firmly positioned as a global leader in the resource wear solutions market.

Join our multinational team and become a key player in a growing company with global reach! We're looking for a motivated Help Desk Technician to join our team in Peru and provide crucial support to our clients and professionals across the Americas.

In this role you will assist first-line technical support for IT-related issues, helping users with software and hardware problems in the Americas Region.

This is a fantastic opportunity for career growth, where you'll collaborate with colleagues from all over the world and gain valuable experience in a dynamic, international environment.

What you'll do:

• Attend IT tickets requests for users in the company.
• Communicate directly with clients to provide updates and resolve issues.
• Monitor technical cases in our system, ensuring they're handled efficiently.
• Collaborate with more senior IT staff and a diverse team in Peru and abroad.

What we're looking for:

• A technical diploma in Systems Engineering, Telecommunications, or student in the last semesters in a bachelor's degree .
• Experience as an intern or support assistant related to Help Desk Operator or IT Support roles no major than 2-3 years.
• Conversational English skills (both written and verbal) are essential for this role.
• Proficiency with Microsoft Office tools is a must have .
• Excellent communication and customer service skills .
• A proactive attitude and a strong desire to learn.
• A plus to have is IT Essentials and CompTIA A+ but not required.

Benefits at Bradken:

• Opportunities for career advancement and growth.
• EPS cubierto al 100%.
• Life and accident coverage provided by Bradken.
• Short-term and long-term disability coverage provided by Bradken.
• Holidays and paid vacations.
• Educational Assistance
• EAP - Mental Health Support Program
• Annual performance bonus.
• Training opportunities.

This position will be located at our Manufacturing Plant (Av. Maquinarias 2645) - Lima Peru

Why join our team at Bradken?

We believe that our people are our greatest asset. Keeping our team safe and healthy, physically and mentally, has always been our top priority. We promote and support dynamic and flexible work options to encourage a healthy balance and allow you to make the most of your time. We offer competitive salaries and Total Reward packages. We also recognize and reward our employees for the excellent results they produce and for living Our Values with local and global programs.

With 100 years of knowledge and experience behind us, there are endless opportunities ahead.

For this role we will not work with recruitment agencies.

Bradken is an Equal Opportunity Employer and we are committed to providing a diverse, inclusive, attractive and flexible environment for our people, because great things happen when people are given the opportunity to be themselves in their work. All employment will be based on merit, competence, performance and business needs.