Head of Distribution Center - Lima

Volvo Group; San Juan de Lurigancho; On-site; PEN 413,000 - 620,000; Full time

Job summary

Volvo Group seeks a Head of Distribution Center in Lima, Peru, to lead the end-to-end Service Market operation and ensure customer uptime through parts availability, service excellence, and resilient value chains. You will build capabilities, processes and people to support profitable service growth while delivering exceptional customer experience and ongoing digitalization initiatives.

The role requires collaboration across Sales, Service Market, Business Areas and regional stakeholders,

Qualifications

• Strong leadership and people development skills.
• Experience in service, supply chain, logistics or operational environments.
• Fluent in Spanish and English.

Responsibilities

• Lead end-to-end Service Operations flow: supply planning, S&OP, inbound logistics, warehousing, outbound distribution, DIM and Customer Service.
• Ensure best-in-class parts availability and supply chain performance to maximize uptime and growth.
• Drive a customer-centric organization focused on satisfaction, uptime and service quality.
• Build flexible, resilient value chains regionally to support growth and adapt to market changes.
• Foster a high-performance culture with safety, accountability and continuous improvement.

Job description

Transportation is at the heart of contemporary society. Imagine using your experience to propose sustainable transportation and infrastructure solutions for the future. If you're looking to make a difference on a global scale, working with cutting-edge technologies and collaborative teams, then we could be the perfect match!

Our Commitment

At Volvo do Brasil, we believe that diverse perspectives, experiences, and talents strengthen our ability to develop solutions that create prosperity for society. We are committed to fostering an inclusive workplace grounded in equal opportunities, and we encourage people with disabilities (PwDs) to apply for all our job opportunities.

Your Mission

As Head of Distribution Center Lima, you will lead the end-to-end Service Market operation in Peru, ensuring customer uptime through outstanding parts availability, service excellence and resilient value chains.

You will develop the capabilities, processes and people required to support the continued growth of our service business, enabling profitable growth while delivering the customer experience delivering an experience that builds trust, loyalty and long-term customer success. Logistics is a key enabler of this mission, supporting our ambition to unlock the full potential of the service business through operational excellence, digitalization, innovation and continuous improvement.

Success in this role requires close collaboration with Sales, Service Market, Business Areas and regional stakeholders, ensuring that operational capabilities evolve in line with service growth ambitions and business priorities. Through collective speed, business acumen and a strong customer focus, you will contribute to maximizing customer uptime and business performance.

As a member of the Service Operations Latin America Leadership Team, you will contribute beyond Peru by sharing best practices, driving regional collaboration and strengthening common ways of working that support customer success, service growth and operational performance across Latin America.

Key Responsibilities

Do you have big dreams? So do we, and we're excited to grow together. In this role, your responsibilities will include:

• Lead the end-to-end Service Operations flow, including Supply Planning, S&OP, inbound logistics, warehouse operations, outbound distribution, Dealer Inventory Management (DIM) and Customer Service.
• Ensure best-in-class parts availability and supply chain performance to maximize customer uptime and support business growth.
• Drive a customer-centric organization focused on satisfaction, uptime, service quality, responsiveness, back-order recovery and rapid fulfillment of critical customer requirements.
• Build flexible, resilient and regionally competitive value chains capable of supporting future business growth and adapting to changing market conditions.
• Foster a strong performance culture based on safety, accountability, continuous improvement and fact-based decision making, leveraging the Volvo Performance System (VPS).
• Accelerate digitalization and automation initiatives to improve productivity, operational efficiency and customer experience across the value chain.
• Develop a high-performing organization through strong leadership, coaching, succession planning, capability development and change management.
• Manage inventory, logistics and operational costs while maintaining competitiveness and supporting sustainable, profitable service growth.
• Keep strong partnerships with Sales, Service Market, Business Areas, Dealers, Transport Providers and regional stakeholders to align operational excellence with growth ambitions.
• Actively contribute to the Service Operations Latin America agenda, promoting collaboration, knowledge sharing and end-to-end thinking across the region.

Who are you?

• You are a customer-focused and collaborative leader who combines strategic thinking with operational excellence and a passion for people development.
• You have a proven track record of leading people, cross functional teams, driving transformation and delivering sustainable results in service, supply chain, logistics or operation environments.
• You communicate fluently in Spanish and English.
• You thrive in a multicultural environment, embrace change and continuously seek better ways of working.
• You understand how operational capabilities create customer success and profitable service growth, and you continuously seek opportunities to improve performance, simplify processes and maximize customer value.
• With an open mindset and a strong commitment to trust, inclusion and safety, you empower people to grow, take ownership and perform at their best. You lead with purpose, embody the spirit of Service at Heart in everything you do and inspire teams to unleash the full human potential.

This is a unique opportunity to lead a strategic Service Market operation during a period of significant growth and transformation. You will play a critical role in strengthening customer uptime, enabling profitable service growth, building resilient value chains and shaping the future of Service Operations in Peru and Latin America.

Together, we unlock the full potential of the Volvo Group service business.

At Volvo do Brasil, we value the candidate experience and collaborate with approved partners to ensure a professional selection process aligned with our values.

We reaffirm our commitment to protecting the personal data of all participants, in full compliance with the Brazilian General Data Protection Law (LGPD). Our goal is to provide a safe and respectful experience at every stage of the process.

Who we are and what we believe in:

We are committed to shaping the future of efficient, safe, and sustainable transportation solutions. Fulfilling our mission creates countless career opportunities for talented individuals across the Group’s leading brands and entities.

Applying for this job offers you the opportunity to join the Volvo Group. Every day, you’ll work with some of the brightest and most creative minds in our field to help leave our society in better shape for the next generation. We’re passionate about what we do and thrive on teamwork. We are nearly 100,000 people united worldwide by a culture of care, inclusion, and empowerment.

The Trucks Technology & Industrial Division hires professionals who are team players and ready to make a real impact on customers. Our decentralized teams work closely with customers, with agility and autonomy, to build what they truly need. Join us to collaborate on innovative and sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative spirit, and together we’ll turn bold ideas into concrete solutions for our customers and contribute to a more sustainable tomorrow.