Groups and Events Coordinator

Hilton Worldwide, Inc.; Miraflores; Presencial; PEN 105,000 - 141,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking a Groups and Events Coordinator for their Lima location. The role involves managing events, maintaining client relations, and ensuring seamless communication across departments. Ideal candidates will have a graduate degree in management or hospitality, strong interpersonal skills, and experience in event coordination. The position offers opportunities to work in a dynamic environment focused on delivering exceptional guest experiences.

Formación

• Strong interpersonal skills such as effective communication, problem-solving, and teamwork.
• Experience in event coordination and sales.
• Advanced spoken and written English required.

Responsabilidades

• Manage events from initial contact to contract preparation.
• Receive groups and keep the hotel system up to date.
• Negotiate budgets with customers.

Conocimientos

Effective communication

Problem-solving

Customer-oriented

Interpersonal skills

Educación

Graduate or MBA in Management, Hospitality or Marketing

Herramientas

Microsoft Office

Outlook

Fidelio

Opera

Salesforce

Delphi

Descripción del empleo

Overview

Groups and Events Coordinator (HOT0BYYW) – Hilton Lima Miraflores, Avenida La Paz 1099, Lima.

A Groups and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel with your event, working with the hotel to achieve the set goals.

What will I be doing?

As a Groups and Events Coordinator, you will manage events from initial contact with the event lead to contract preparation for groups and events, until the end of the event and therefore must perform the following tasks with the highest standards:

• Receive groups and events and keep the hotel system up to date
• Draw up contracts for groups and events
• Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
• Negotiate budgets with customers
• Develop events Work Orders in the system with all relevant information
• Provide instructional information to groups (number of attendees, category, price, form of payment, contact the company, special notes, etc.)
• Perform monthly reports for groups and update closing information
• Interact permanently with Account Managers, Sales Coordinators, Reservations, Front Desk, Departments, Hilton Meetings and Kitchen
• Act directly with the guest or client during the stay of groups and events
• Participate in special activities such as cocktail service, welcome tours for groups, etc.
• Ensure that all client requests are answered efficiently and with agility

What are we looking for?

A Groups and Events Coordinator serving Hilton brands works on behalf of our Guests and collaborates with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Graduate or MBA in Management, Hospitality or Marketing
• Customer-oriented with strong interpersonal skills such as effective communication, problem-solving, teamwork, emotional intelligence, empathy, assertiveness, and adaptability
• Knowledge of Microsoft Office and Outlook
• Experience in event coordination and sales
• Experience with operating systems such as Fidelio, Opera, Salesforce, and Delphi
• Advanced spoken and written English
• Organized and proactive

Availability of time/schedule.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!