Future Opening: Overnight Closer

Planet Fitness - OH Christie Group; Lima Metropolitana; Presencial; PEN 10,000 - 35,000; Jornada completa

Descripción de la vacante

A leading fitness center franchise in Lima is seeking an Overnight Closer (Member Services Representative) to provide exceptional customer service. Responsibilities include greeting members, handling front desk activities, and addressing member concerns. Ideal candidates should have a customer service background and strong listening skills. This position requires the ability to work overnight shifts and maintain cleanliness in the club.

Formación

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including checking members in.
• Assist in maintaining the neatness and cleanliness of the club.

Conocimientos

Exceptional customer service skills

Basic computer proficiency

Strong listening skills

Ability to problem solve

Descripción del empleo

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Our Company

As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity and promotes equal employment opportunities.