Field/IT Technician (Lima, OH)

ZipRecruiter; Lima Metropolitana; Híbrido; PEN 159,000 - 183,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Field Technician in Lima, OH, to provide technical support and ensure customer satisfaction. Ideal candidates will have an associate's degree, customer service experience, and familiarity with Office 365. This full-time position involves travel and requires strong troubleshooting skills. The company offers a comprehensive benefits package including medical, dental, and retirement plans.

Servicios

Comprehensive benefits package

Professional development opportunities

Formación

• Minimum 2 years of customer service/end-user support experience.
• Familiarity with Office 365/SharePoint is required.
• Hands-on experience with Server 2012/2016/2019.

Responsabilidades

• Maintaining customer satisfaction through technical problem-solving.
• Assisting engineers in installing and maintaining network infrastructures.
• Providing effective communication with clients and team members.

Conocimientos

Customer service

Technical troubleshooting

Communication skills

Educación

Associate's degree in information technology or related field

Herramientas

Office 365

Remote access tools

Ticketing systems

Descripción del empleo

Overview

Job Title: Field Technician
Company: Virtual Technologies Group (VTG)
Location: Lima, OH
Reports To: Director, Managed Services
Department: Managed Services
Travel: Up to 50%
Position Type: Full-Time
Employee Type: FTE
Compensation Range: $45,500 - $52,000

Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.

Position Overview

The Technician role is responsible for maintaining a high level of customer satisfaction with our clients’ end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required.

Day-To-Day Duties and Responsibilities

• Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level
• Work with internal help desk to resolve customer issues after escalation from ticket submission
• Assist the engineers to install and maintain small to large network infrastructures
• Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures
• Diligent and effective communication with clients, sales, and team members
• Attentive customer service, focused on client satisfaction
• Assist in making recommendations, plans, and implementation of new technologies that move a client’s business forward
• Attend and engage in team meetings
• Meet professional development requirements
• Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy
• Occasional on-call work is required based on team rotation

Minimum Qualifications

• Associate’s degree in information technology or related field
• Minimum 2 years of customer service/end-user support
• Previous experience or classroom work related to IT field for at least 2 years
• Hands on or classroom experience with Server 2012/2016/2019
• Excellent written and verbal communicationskills
• Familiarity with Office 365/SharePoint
• Strong troubleshooting and critical thinking skills

Certifications

• CompTIA A+ (baseline)
• CompTIA Network+ or equivalent networking fundamentals
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation (for process understanding)
• Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo)

Technical Skills

• Proficiency in Windows 10/11 support and device configuration
• Experience supporting Office 365, Teams, Outlook, OneDrive
• Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting
• Understanding of Active Directory, user provisioning, and group policies
• Experience with hardware troubleshooting (laptops, desktops, printers, docks)
• Skilled in using remote tools (ScreenConnect, TeamViewer, RDP)
• Familiar with mobile device management (MDM), especially iOS/Android
• Experience with ticketing systems such as ConnectWise or Autotask

Client-Facing Skills

• Strong verbal communication and professional appearance
• Ability to work independently in the field while staying responsive to dispatch
• Experience with customer onboarding, new workstation setup, and physical installs
• Ability to clearly document work in a PSA and maintain real-time ticket updates

Why Join Us?

At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.

Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview

VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term insurance, paid time off and holidays, and a 401(k) with employer match.

EEO Statement

VTG is an Equal Opportunity Employer. We celebrate and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to veteran status, or any other legally protected status. If you require reasonable accommodation during the application or interview process, please contact [e-mail].