English Customer Support Agent - Latam

5Ca Group; Apurímac; On-site; PEN 241,000 - 344,000; Full time

Job summary

Baker Hughes is seeking a Control Systems Specialist to coordinate field site activities, provide quality service, and support customers with instrumentation and control panel expertise in oil and gas projects.

The role requires 5–6 years of industry experience, knowledge of MarkVIe/Woodward systems, and willingness to travel locally and internationally, including offshore assignments. A bachelor’s degree is preferred.

Qualifications

• Bachelor degree preferred; Industry experience and IET product line training required.
• 5-6 years of industry experience with IET product line training required.
• Specialized in Instrumentation and Control Panels; English level at intermediate/advanced.

Responsibilities

• Coordinate and oversee field site work, providing quality service to the customer.
• Install and maintain IET rotating equipment at client sites.
• Train operators and coordinate activities with Customer Representative and Site Team.
• Provide complete records of field activities to the IET Supervisor.
• Ensure safety by following IET Service processes.

Skills

Instrumentation

Control Panels

Customer Focus

Communication

Interpersonal Skills

Teamwork

Education

Bachelor degree

Tools

MarkVIe

Woodward/Micronet

Opticom

Job description

Control Systems Specialist

Baker Hughes

Hoy

Partner with the best Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.

Fuel your passion The Control Systems Specialist coordinates and oversees work at the a field site, providing quality service to the customer. Job role may include sales, job design, execution, and follow up activities. Provides the planning necessary for the job including instructions to the crew and equipment used. Coordinates and directs the activities of service operators. Coordinates the clean up, repair, and preparation of equipment for the next job. May evaluates individual performance levels of the crew and trains operators to improve their job performance.

• Demonstrating strong interpersonal and team‑working skills, with specialization in Instrumentation and Control Panels.
• Performing independently various Installation and/or Maintenance activities of IET rotating equipment in the field at customer sites.
• Executing minor and major equipment maintenance by following IET Service Site Quality Checklists and procedures and serving as the primary contact to coordinate activities with the Customer Representative and Site Team when required.
• Providing complete records of all activities performed at the customer site to the Baker Hughes IET Supervisor, while promoting and maintaining effective team relations.
• Executing all responsibilities safely by following all applicable IET Service processes and procedures.
• Performing other related duties as required according to the specified scope of work.
• Providing limited troubleshooting support for equipment under maintenance and/or installation in the field.
• Conducting all business activities in accordance with Baker Hughes Core Values (HSE, Quality, and Compliance).

Qualifications :

• Bachelor Degree preferred. Industry experience and IET product line training required.
• Have 5-6 years of industry experience and IET product line training required.
• Demonstrate Functional / Technical, Customer Focus, Communication, Interpersonal, and Team working Skills.
• Be mainly specialized in Instrumentation and Control Panels.
• Have knowledge in any of control systems such as: MarkVIe, Woodward/Micronet, Opticom
• Have knowledge in any of products such as Aero LM2500 and LM6000 and Heavy Duty Gas Turbines, Centrifugal Compressors
• Knowledge in mapping *DLE* / tunning *DLN* for Turbine is a plus.
• Have Intermediate/advance English level.
• Utilization around 85%. Able to travel locally and internationally.
• Able to work offshore.
• T BOSIET/THUET certificates are a plus.

Work with us Our people are at the heart of everything we do at Baker Hughes. We know we are at our best when all our employees are thriving, engaged, and able to bring their full potential to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at every level to bring out the best in everyone.

Working for you Our inventions have revolutionized energy for more than a century. But to continue advancing into the future, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contribution.

The Baker Hughes internal title for this role is: Field Specialist III - SVS - CTRL About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.