Shift Leader

Insomnia Cookies LLC; Salisbury (MD); Presencial; USD 25,000 - 35,000; A tiempo parcial

Descripción de la vacante

Join a rapidly growing company as a Shift Leader, where you will lead a fun and dynamic team in delivering exceptional customer service and delicious baked goods. This role empowers you to manage daily operations, mentor team members, and create a positive environment for both staff and guests. With flexible schedules and unique perks like daily pay and free cookies, this opportunity is perfect for those who thrive in a fast-paced, customer-focused setting. If you have a passion for leadership and a love for sweets, this is the perfect role for you!

Servicios

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Employee discount

FREE cookies with every shift

Formación

• 1+ year experience in customer service roles is required.
• Must be 18 years or older and legally eligible to work in the U.S.

Responsabilidades

• Provide excellent customer service and maintain store operations.
• Lead and support the Cookie Crew while ensuring safety and cleanliness.

Conocimientos

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Detail Orientation

Educación

High School Diploma or equivalent

Descripción del empleo

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our Salisbury, MD location!

As a Shift Leader with Insomnia Cookies, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

1. Flexible part-time work schedules
2. Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
3. Paid vacation and sick time off
4. Interactive training & mentorship
5. Pet insurance for your furry loved ones
6. Job stability with a rapidly growing and reputable company
7. Achievable growth/promotion opportunities
8. You get to work in a fun, exciting team environment
9. Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

1. Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
2. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
3. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
4. Support and work alongside the Cookie Crew
5. Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
6. Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

1. At least 1 year of working experience in a customer service focused role
2. Point of Sale systems experience
3. Outstanding communication, time management, and people skills
4. Outgoing/friendly/patient demeanor
5. Detail focused and results-oriented
6. Ability to lead-by-example and motivate others
7. Ability to lift up to 40 lbs.
8. Legally eligible to work in the United States
9. Must be 18 years or older to be employed