Customer Success Junior Executive

NielsenIQ; Lima; Presencial; PEN 104,000 - 158,000; Jornada completa

Descripción de la vacante

A leading consumer intelligence company in Lima is looking for a Customer Success Junior Executive to enhance client relations and drive success through data insights. The ideal candidate has a Bachelor's degree in a relevant field and at least 1 year of experience in customer-facing roles. Key responsibilities include developing strategic solutions and collaborating on internal projects. The role offers a flexible working environment and various benefits.

Servicios

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Formación

• At least 1 year of experience in commercial or customer-facing roles.
• Intermediate English level (spoken and written).

Responsabilidades

• Understand the client’s business and needs to propose strategic solutions.
• Execute customer success strategies and monitor performance indicators.
• Identify and pursue new prospects beyond regular accounts.

Conocimientos

Analytical skills

Problem-solving skills

Customer relationship management

Strong communication skills

Educación

Bachelor’s degree in Industrial Engineering, Marketing, Economics, or related fields

Herramientas

Microsoft Office (Excel, PowerPoint, Word)

Descripción del empleo

Overview

As a Customer Success Junior Executive at NielsenIQ, you will play a key role in understanding client needs, delivering strategic solutions, and ensuring long-term satisfaction and value. You will support commercial efforts, contribute to internal projects, and help drive client success through data-driven insights and collaboration.

Key Responsibilities

• Understand the client’s business and needs to propose strategic solutions using NielsenIQ’s portfolio.
• Execute customer success strategies and monitor performance indicators to identify opportunities and deliver high-impact solutions.
• Identify and pursue new prospects beyond regular accounts and support strategic client projects.
• Deliver compelling and value-driven presentations to clients.
• Collaborate in internal, cross-functional projects to generate market insights and contribute to business development.

Qualifications

• Bachelor’s degree in Industrial Engineering, Marketing, Economics, or related fields.
• At least 1 year of experience in commercial or customer-facing roles within market research, FMCG, or consulting services.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Intermediate English level (spoken and written).

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion