Customer Success Engineer

Enpulsion; Osterreich; On-site; PEN 114,000 - 137,000; Full time

Benefits offered by this job

25 days vacation

KlimaTicket option

Parking space

Cantina vouchers

FlexTime and home office

Team lunches

Learning & development budget

Bike Leasing

Fitness Center access

Airport Health Center

Crew Shop discounts

Job summary

ENPULSION is seeking a Customer Success Engineer to support customers from pre-sales through on-orbit operations. You will serve as the technical partner ensuring mission success, clear communication, and optimal performance of ENPULSION products.

We require a Master’s in Engineering or Physics and 3+ years in aerospace. Strong Python, English, and JIRA skills are essential. Willingness to travel to customer facilities is expected, with a dynamic, fast-growing team in Vienna.

Qualifications

• 3+ years of professional experience in aerospace or related industry.
• Experience with space data platforms is a plus.
• Solid Python programming language skills.
• Knowledge of satellite systems and propulsion is beneficial.
• Ability to explain complex technical issues to customers clearly.

Responsibilities

• Act as the main point of contact for project- and program management of key customers.
• Analyze customer requirements and develop compliance matrices for alignment with needs.
• Provide technical support to the Sales team.
• Assist customers with integration and operation of ENPULSION products.
• Provide on-orbit operations support and telemetry analysis.
• Automate telemetry analysis with Python scripts.
• Deliver clear, concise technical documentation.

Skills

Python

English proficiency

Aerospace experience

Telemetry analysis

Customer support

Problem solving

Education

Master’s in Engineering or Physics

Tools

JIRA

Job description

Job Overview

Join ENPULSION as a Customer Success Engineer (f/m/x) and support our customers throughout their spacecraft missions - from pre-sales, to integration and testing, to on-orbit operations. You’ll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry.

Key responsibilities

Act as the main point of contact for project- and program management of key customers.
Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
Provide technical support to the Sales team.
Support customers with integration and operation of ENPULSION products.
Provide technical support in the Assembly, Integration, and Testing (AIT).
Contribute to the development and continuous improvement of ground support equipment.
Manage and facilitate customer tests and workshops.
Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
Automate telemetry analysis with Python scripts.
Recommend strategies and operational parameters based on telemetry and product performance.
Provide on-orbit operations support to ensure products perform optimally in space.
Deliver clear, concise, and well-written technical documentation.

Type of contract

Full time position with 38.5 hours/week

Salary :

The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.

Your profile

Technical or scientific education (FH/University/UAS/HTL), ideally a Master’s in Engineering, Physics, or Mechanical Engineering.
3+ years of professional experience in aerospace or a related industry
Understanding of electric propulsion systems used for satellite mobility is beneficial.
Knowledge of satellite systems, launch services, or space data platforms is a plus.
Knowledge of Python programming language.
Solid understanding of electronics design and operation.
Familiarity with manufacturing processes desirable.
Experience with documentation tools, simulation software, or mission planning tools, as well as collaborative platforms (JIRA).
Familiarity with space industry standards and regulatory frameworks (e.g., ECSS, ITAR).
Excellent English communication skills (spoken and written).
Strong ability to explain complex technical issues to customers clearly and concisely.
Willingness to travel to customer facilities as needed.
Proactive, organized, and disciplined approach to independent work.
Passionate about contributing to a fast-growing business and high-performing team.

Why us?

At ENPULSION, you’ll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented - a place where your work will have a real impact, and where you can truly leave your mark.

Our benefits include:

25 days of paid vacation
Choice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining
Role-dependent FlexTime and home office options
Monthly team lunches and regular team-building events
Learning & development budget to support your continued growth
Firmenradl - Bike Leasing Program
Office located at VIE Airport City with access to: FitFabrik Fitness Center
Airport Health Center
Shops, restaurants, and Crew Shop discounts
VIE Community App for news and deals