Customer Service Technician

ZipRecruiter; Lima Metropolitana; Presencial; PEN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A telecommunications company is seeking a Customer Service Technician in Lima, Peru. The role involves the installation and maintenance of high-speed internet and voice networks. Candidates should have a high school diploma, the ability to handle ladders, and basic computer skills. A commitment to safety and teamwork is essential. Competitive compensation and comprehensive benefits are offered.

Servicios

Comprehensive benefits including medical, dental, and vision

401K plan with company match

Employee assistance program

Formación

• Must be able to work in confined spaces.
• Ability to work aloft using ladders.
• Must have a valid driver’s license with a satisfactory record.

Responsabilidades

• Install, maintain, and troubleshoot high-speed internet and voice networks.
• Climb poles and dig cable trenches as needed.
• Observe safety rules while performing duties.

Conocimientos

Ability to distinguish colors

Ability to handle 28 foot extension ladders

Basic computer skills including MS Office

Teamwork

Active Listening

Educación

High School diploma or equivalent

Descripción del empleo

Overview

Brightspeed is hiring a Customer Service Technician to perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also maintain and repair outside plant facilities within assigned geographic service areas. This role may require varying shifts including mandatory overtime, weekends, and holidays.

Responsibilities

• Installing, maintaining, and troubleshooting high-speed internet, video and voice networks including associated wiring and equipment
• Performing maintenance and repair on outside plant facilities
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
• Observing all safety rules and regulations
• Assisting other technical personnel in the performance of their duties when requested
• Actively supporting sales and marketing related activities
• Directing customer facing work and sales referrals

Qualifications

• High School diploma or equivalent experience
• Ability to distinguish colors on facilities
• Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
• Basic computer skills including MS Office applications
• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
• Ability to work aloft (e.g. ladder)
• Ability to work outside in all weather conditions and at various hours of the day/night
• A valid driver’s license and satisfactory driving record
• Positive and professional appearance and demeanor when communicating the company’s products and services to customers
• Accountability/dependability (on time and on load when scheduled and serve on call as needed)
• Teamwork, Active Listening, Ability to ask relevant questions, Active Learning

Bonus Points

• Prior experience as a customer facing telecom operations technician
• Basic electricity training/certification or documented equivalent work experience
• ADSL installation/repair experience (self/full installs)
• A+/Net+ Certification

This position is part of a bargaining unit and represented by a union. Depending on the applicable collective bargaining agreement under which you may be hired, you may be required to join the union and pay union dues as a condition of employment; or allowed to join or not join with dues if you join.

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Why Join Us?

We aspire to contemporary ways of working. Brightspeed has been recognized as a Top Workplace by the Charlotte Observer. Our HQ is located in Charlotte, NC. We prioritize hiring talent in the Charlotte area when possible and offer remote, hybrid, office, or field-based roles depending on position and circumstances. We invest in technology to keep our team connected.

Benefits

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance; an employee assistance program; a 401K plan with company match; and voluntary benefits.

Equal Opportunity

Brightspeed is an Equal Opportunity Employer committed to equality of all qualified individuals, including veterans. If you require reasonable accommodation to complete a job application or participate in the hiring process, please contact [e-mail] to initiate the accommodations process.

For all applicants, please review our Privacy Notices: Brightspeed’s Privacy Notice for California; Brightspeed’s Privacy Notice.

• Brightspeed’s Privacy Notice for California
• Brightspeed’s Privacy Notice