Claim Operations (Motor)

Easysunday; Asia; Presencial; PEN 24.000 - 42.000; Jornada completa

Descripción de la vacante

Easysunday is seeking an experienced motor claims professional in Lima, Peru. The role focuses on managing daily motor claim processes, ensuring SLA compliance, and guiding the claims team to achieve high-quality results.

Candidate will review documents, analyze losses, and collaborate with repair workshops and vendors to optimize settlements and costs while delivering timely reporting on performance indicators.

Formación

• 3+ years of motor claims experience, incl. 1+ year in Senior Officer or Team Leader role.
• Strong knowledge of vehicle structures, repair processes, and repair cost estimation.
• Excellent communication and negotiation skills for interaction with workshops and vendors.

Responsabilidades

• Manage daily motor claims processes and monitor compliance with SLAs and internal policies.
• Review claim documents, analyze loss causes, and provide recommendations for resolution and improvements.
• Support the Assistant Manager in coordinating the Claims team and delivering high-quality work.
• Coordinate with repair workshops, vendors, and related parties to ensure efficient repair and settlements.
• Validate repair costs and negotiate to balance cost and quality.
• Assist in preparing weekly and monthly reports on claim status and performance.

Conocimientos

Motor claims handling

Team leadership

Analytical skills

Negotiation

Stakeholder communication

Educación

Bachelor's degree

General Insurance certification

Descripción del empleo

Job Description:

• Manage and monitor daily motor claims processes to ensure compliance with company procedures, Service Level Agreements (SLAs), and internal policies.
• Review claim documents, analyze the causes of losses, and provide recommendations for claim resolution and process improvements.
• Support the Assistant Manager in coordinating the Claims team, providing technical guidance, and ensuring high-quality work performance among claims staff.
• Communicate and coordinate with repair workshops, vendors, and related parties to ensure repair and claim settlement processes are carried out efficiently.
• Validate repair costs and negotiate with repair workshops to maintain an appropriate balance between repair quality and cost efficiency.
• Assist in preparing weekly and monthly reports regarding claim status, turnaround time (TAT), and operational performance.

Requirements:

• Bachelor Degree in Engineering, Automotive, Industrial Engineering, or relevant fields.
• Professional certification in General Insurance (AAAIK/AAIK) will be an high advantage.
• Minimum 3 years of experience in motor claims, with at least 1 year of experience as a Senior Officer or Team Leader.
• Strong technical knowledge of vehicle structures, repair processes, and repair cost estimation.
• Ability to work in a target-driven environment with strong analytical and coordination skills.
• Excellent communication and negotiation skills, with the ability to interact professionally with repair workshops, vendors, and third parties.