Chat Operator

Forward; Asia; On-site; PEN 13,000 - 21,000; Full time

Job summary

Forward, a leader in connecting iGaming companies with top talent, is hiring for a customer support role in Peru. You will assist players via chat, email, and messaging, ensuring timely and accurate responses while upholding service quality.

We value empathy, clear written communication, and the ability to adapt to new systems. A personal laptop with at least 16 GB RAM is required, and night shifts on a rotating schedule are expected. Fluent Russian and Ukrainian or Belarusian are essential.

Qualifications

• At least 6 months of experience in a customer support role.
• Strong written communication with clear tone.
• Language proficiency: Russian and Ukrainian or Belarusian — fluent.
• Customer-oriented mindset with a high level of empathy and stress resilience.
• Responsibility, accuracy, and the ability to stay focused in a dynamic environment.
• Confident basic computer skills and the ability to quickly adapt to new systems.
• A personal laptop with at least 16 GB of RAM, which you'll use for your work.

Responsibilities

• Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance.
• Handle customer requests and issues with a strong focus on service quality and user experience.
• Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work.
• Collaborate with internal teams to resolve customer cases and operational issues.
• Maintain a professional and customer-centric approach in all interactions.
• Be ready to work night shifts as part of a rotating schedule.

Skills

Russian/Ukrainian/Belarusian fluency

Customer support

Written communication

Empathy and resilience

Basic computer skills

Personal laptop

Job description

AtForward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

What you'll do

• Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance

• Handle customer requests and issues with a strong focus on service quality and user experience

• Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work

• Collaborate with internal teams to resolve customer cases and operational issues

• Maintain a professional and customer-centric approach in all interactions

• Be ready to work night shifts as part of a rotating schedule

What you'll bring

• At least 6 months of experience in a customer support role

• Strong written communication skills with attention to clarity and tone

• Language proficiency: Russian and Ukrainian or Belarusian — fluent

• Customer-oriented mindset with a high level of empathy and stress resilience

• Responsibility, accuracy, and the ability to stay focused in a dynamic environment

• Confident basic computer skills and the ability to quickly adapt to new systems

• A personal laptop with at least 16 GB of RAM, which you'll use for your work