Technical Support Engineer

Playson; Asia; Hybrid; PEN 135,000 - 232,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Flexible schedule

Remote work option

Medical insurance

Life events support

Unlimited vacation

Unlimited sick leave

Professional development

Job summary

Playson is seeking a Technical Support Engineer for night shifts in our Integration Department. You will deliver full support for partner integrations, diagnose issues, and ensure seamless connectivity.

The role emphasizes strong communication and proactive problem solving in a fast-paced iGaming environment. We value candidates with English proficiency, basic Git knowledge, and familiarity with monitoring tools like Elastic, Grafana, and Dynatrace.

Qualifications

• Night-shift readiness and experience in tech support or DevOps roles.
• Familiarity with monitoring tools and API protocols.
• Strong problem solving and proactive communication.
• Good English skills, written and spoken, Upper-Intermediate+.

Responsibilities

• Provide second-level customer support for partner integrations.
• Test integration protocols and verify connectivity across services.
• Analyze issues and implement effective solutions for customers.
• Deliver excellent customer service during a 5-night shift work cycle.

Skills

Client focus

Strong communication

Problem solving

Quick learner

Proactive

English proficiency

XML/JSON

Git basics

REST API knowledge

Tools

Elastic

Dynatrace

Grafana

Git

Jira

Kubernetes

AWS

Azure

GCP

REST API

Job description

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

• ready for only night shifts
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)
• Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

• Familiarity with the iGaming industry
• Hands-on software development experience with Java, C#, Node.js, or TypeScript
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems
• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

• Understand and analyse issues, be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support
• Delivering excellent customer service with 5 shifts a week

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that.

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