Chacarilla Canales escritos

Talkpush; Pachacámac; Presencial; PEN 58.000 - 88.000; Jornada completa

Descripción de la vacante

Talkpush is seeking a customer-oriented sales associate to achieve targets and maximize opportunities on every call. You will probe needs, offer suitable products, and maintain knowledge of pricing, promotions, and procedures.

You will greet customers professionally, listen with empathy, and resolve inquiries while contributing to KPIs and customer satisfaction in a fast-paced environment.

Formación

• Courteous with strong customer service orientation.
• Strong communication and negotiation skills.
• Able to communicate effectively in writing and verbally.
• Multitasking ability and adaptability to change.
• Basic computer navigation and PC knowledge.
• Tolerance for repetitive work in a fast-paced environment.
• Team member or able to work independently.
• Dependable with attention to detail.
• Patience in all customer contact situations.
• Willingness to rotate shifts.

Responsabilidades

• Achieve specific sales targets and maximize sale opportunities on each call.
• Use script or probing techniques to identify customer needs and offer appropriate products.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets contractual sales goals and KPIs.
• Greet customers in a courteous, friendly, and professional manner.
• Listen to customer needs and concerns; demonstrate empathy to build rapport.
• Clarify requirements; probe for understanding and resolve issues with tools.
• Prepare complete and accurate work including account notation as required.
• Participate in activities to improve customer satisfaction and sales performance.
• Answer billing questions by discussing components of customer accounts.

Conocimientos

Customer service

Communication

Negotiation

Written communication

Verbal communication

Multitasking

PC skills

Attention to detail

Patience

Shift flexibility

Teamwork

Independence

Educación

High school diploma with 3–6 months of sales experience

Descripción del empleo

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• High school diploma with zero to six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skillsShould be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.