Application Consultant (with ERP or Financial Accounting software implementation experience)

TRG International; Asia; On-site; PEN 40,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Global collaboration

Learning culture

Networking events

Training and certification

Library access

Mentoring network

Job summary

TRG International is seeking an Application Consultant to support pre-sales, drive software implementation, and provide post-implementation support for ERP/financial software. You will liaise between customers, engineers, and sales to ensure projects run on time and deliver value.

Ideal candidates have 2–3 years with ERP/financial software, strong problem-solving and communication skills, and willingness to travel.

Qualifications

• 2–3 years of experience with ERP or financial & accounting software (Odoo, Misa, Lemontree, Fast, Effect, SAP, Oracle...).
• Willing to travel for work.
• Excellent problem-solving, negotiation, and interpersonal skills.
• Effectively manage time and prioritise tasks.
• Based in Thailand; fluent in English and Thai.

Responsibilities

• 1) Pre-sales: understand customer needs and map a plan to implement services.
• 2) Software implementation: lead mapping, installation, config, data migration, training, UAT.
• 3) Post-implementation support: diagnose issues, respond to queries, guide customers, ensure fixes.

Skills

Pre-sales

Software implementation

Project management

Problem solving

Negotiation

Time management

Travel willing

Customer focus

Bilingual English/Thai

Tools

Odoo

Misa

Lemontree

Fast

Effect

SAP

Exact

Oracle

Job description

Position overview

TRG is an IT-leading company, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in software implementation like you.

You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers.

You are the primary point of contact between our company and customers, the software expert, and a great project manager. Your in-depth knowledge and diverse skill sets enable you to determine how to best implement our software. You take pride in your work and take the lead to ensure your projects run according to plan.

What does a successful Application Consultant look like?

1. Pre-sales consultation

You will support our sales team during pre-sales to understand the customer's needs and work out a plan to implement our services and solutions to help mitigate their problems.

• Uncover business problems

• Acquire and examine customer needs and requirements

• Develop an initial view of the solution

• Prepare a software presentation and demonstration that specifically addresses the customer's problems

• Define detailed project implementation plans

2. Software implementation

You play a critical role in ensuring the implementation project is rolled out according to plan.

• Business analysis and mapping

• System installation and configuration

• Data migration

• End-user onboarding and training

• User acceptance testing

3. Post-implementation support

You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.

You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.

• Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data

• Respond promptly to customers' queries and feedback

• Diligently walk customers through a series of actions to resolve issues and advise on improvements

• Follow up with customers to ensure all issues are fixed

What you need

• 2-3 years of experience with at least 1 year of working experience relating to 1 of the ERP or financial & accounting software (Odoo, Misa, Lemontree, Fast, Effect, SAP, Exact, Oracle,...)

• An infinitely curious and open mind to learn and grow

• Excellent problem-solving, negotiation, and interpersonal skills

• Effective in time management and task prioritisation

• A genuine passion for delighting customers, a willingness to travel for work

• Based in Thailand; fluent in English and Thai

What’s TRG International offering to you?

• Competitive salary package

• Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe.

• Strong culture supporting your learning, development, and growth.

• Participation in multiple (12+) networking, collaboration, learning, and training events each month.

• Training and certification support.

• Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies

• Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.