Application and Development Support M/F

Crédit Agricole SA; Asia; Híbrido; PEN 76.000 - 113.000; Jornada completa

Descripción de la vacante

Amundi in Tokyo seeks an IT Support professional to provide first-line user support for Global IT Platform and local Japanese software. You will escalate when needed, organize issue follow-ups, and draft specifications for new needs or maintenance.

Fluent English is required; French and Japanese are pluses. The role involves collaboration with foreign teams and local vendors, with hybrid work in Asia/Japan.

Formación

• Understand Asset Management software and globally developed tools.
• Communicate clearly with foreign teams and stakeholders.
• Assess user needs and translate into specifications.
• Rigorous follow-up to ensure requests are addressed with vendors.

Responsabilidades

• Provide first level of support to users on Global IT Platform and local Japanese software.
• Escalate to second level support and ensure issues are solved.
• Organize follow up and prioritization of issues and enhancements.
• Collaborate with users, business lines and Global IT Platform teams.
• Coordinate with local Japanese software vendors.
• Develop VBA macros or Python scripts to automate tasks.

Conocimientos

Asset management software

Written and verbal communication

Cross-border collaboration

Python scripting

VBA

Herramientas

Excel

VBA

Python

Descripción del empleo

Within the IT team in charge of Development and Application support the candidate will provide user support on various applications. This position will also involve providing tools/solutions development for ad hoc needs and the participation in project management.

This position is an opportunity to work with various business lines such as Investment, Trading, Operation and Risk and understand how an Asset Management is functioning.

This position is also an opportunity to learn about finance and financial products.

• Provide first level of support to users mainly on Global IT Platform but also on local Japanese software and local developments
• Escalate to second level of support if necessary and ensure issues are solved
• Organize the follow up / prioritization of issues and enhancement requests
• With the users, their business line and the global IT teams (Global IT Platform)
• With the local vendors (Local Japanese software)
• Manage reports and KPI related to issues and reliability plans
• Write specifications for new needs, features upgrades or maintenance related topics
• Develop VBA macros or Python scripts to help users in daily tasks

Geographical area

Asia, Japan

City

Tokyo

hybrid

Information Technology

Level of minimal experience

0-2 years

Experience

• Minimum of 2 years of experience
• Financial knowledge - experience in a financial institution would be a plus (Bank or Asset Management)

Required skills

Soft Skills required

• Ability to understand technically and functionally complex Asset Management software developed in foreign countries
• Clear and synthetic written and oral communication skills, ability to communicate with foreign teams
• Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
• Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
• Ability to work independently and as a member of a team

Technical skills required

• Excel/VBA would be a plus

Languages

Proficiency in English. French and Japanese would be a strong plus

Entity

Amundi, the leading European asset manager, ranking among the top 10 global players (1), offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets (2). With its six international investment hubs (3), financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.

Entity

Amundi, the leading European asset manager, ranking among the top 10 global players (1), offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets (2). With its six international investment hubs (3), financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.

Amundi clients benefit from the expertise and advice of 5,500 employees in 35 countries.

Amundi, a trusted partner, working every day in the interest of its clients and society

(1) Source: IPE “Top 500 Asset Managers” published in June 2025, based on assets under management as at 31/12/2024

(2) Amundi data as at 30/06/2025

(3) Paris, London, Dublin, Milan, Tokyo and San Antonio (via our strategic partnership with Victory Capital)