Waiter

Azadea Group; Oman; On-site; OMR 2,500 - 10,000; Full time

Job summary

A leading company in the hospitality sector is looking for a customer service representative. The role involves serving food, managing customer interactions, and working efficiently with staff to ensure a pleasant dining experience. Candidates should possess a high school degree and have 1-2 years of relevant experience. Fluency in English is required, with Arabic knowledge being advantageous.

Qualifications

• 1-2 years of experience in customer service in a similar role.
• Fluency in English; Arabic is a plus.

Responsibilities

• Present menu and assist customers in item selection.
• Communicate with kitchen staff to ensure satisfaction.
• Arrange table set-ups according to brand standards.
• Handle customer complaints and discrepancies.
• Collect bill payments from customers.

Skills

Communication skills

Cultural awareness

Change and adaptability

Customer focus

Driving and achieving results

Initiative

Teamwork

Education

High school degree

Job description

Responsibilities:

• Present customers upon arrival with the menu, assist in their item selection, take orders, and serve food in a timely manner.
• Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure smooth running of operations.
• Arrange table set-ups before and after each customer according to the brand's set standards.
• Make sure the staff is providing a friendly, professional, and timely service at all times and report immediately any discrepancies or customer complaints to the manager on duty.
• Collect bill payments from customers and hand them over to the cashier.

Qualifications

• High school degree.
• 1-2 years of experience in customer service in a similar role.
• Fluency in English; Arabic is a plus.

Skills

• Communication skills: level 2.
• Cultural awareness: level 1.
• Change and adaptability: level 1.
• Customer focus: level 1.
• Driving and achieving results: level 1.
• Initiative: level 2.
• Teamwork: level 2.