Unit Head Payments Projects

Tawteen; Muscat; On-site; OMR 80,000 - 150,000; Full time

Job summary

Tawteen in Oman seeks a Unit Head Payments Projects within Digital Banking to lead card projects, drive requirements, and coordinate UAT from the business side. The role acts as the bridge between business units and IT, ensuring agile activities are planned and delivered, while driving innovative payments initiatives.

The incumbent will collaborate with card schemes, gateways, and operations, ensuring compliance and timely execution of project plans in a fast-paced banking environment.

Qualifications

• 10+ years of hands-on experience in card projects and cards payments.
• Experience in managing cards issuing related projects and cards ops background.
• Know-how of Visa and Mastercard schemes and rules.
• Familiarity with PCI DSS and 3D Secure concepts.
• Understanding OmanNet and domestic/foreign payment gateways.
• Ability to translate business requirements into IT specs and BRDs.
• Strong analytical and product management skills.
• Good understanding of banking products and compliance.

Responsibilities

• Elicit business requirements using interviews, workshops, and analysis.
• Document requirements and create BRD, use cases, and test cases.
• Coordinate UAT from business side and liaise between business and IT.
• Drive innovations and coordinate multiple card projects end-to-end.
• Collaborate with tech teams to balance usability and performance.

Skills

Business analysis

Stakeholder management

UAT coordination

Agile mindset

Communication

English proficiency

Job description

Job Title Unit Head Payments Projects

Department Digital Banking

Main Role

Overall accountability Drive develop and document business requirements of Cards department The job holder carries the overall responsibility of coordinating the User Acceptance Testing from business side Acting as the liaison between Business and IT in articulating business requirements into IT development requirements The overall main responsibility is to support Head of Cards Products in driving multiple cards issuing projects ensures all agile activities being listed and delivered as planned This includes drive innovation projects and activities

Principal Accountabilities

• Elicit business requirements using interviews document analysis requirements workshops surveys business process descriptions use cases scenarios and task and workflow analysis
• Critically evaluate information gathered from multiple sources reconcile conflicts and decompose high level information into detail business requirement document
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the Functional requirements Business Requirements Document Use cases and test cases for User Acceptance Testing UAT
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Be the liaison between the business units technology teams and support teams
• Drive innovations thoughts and convert them into plans and actions

Personnel Specifications:

• Work experience: Minimum 10 years of hands on experience working in a Card projects, cards payments
• Sound experience in managing cards issuing related projects as well Cards Ops background
• Well rounded knowledge in new product setup with International card schemes, namely Visa and Mastercard
• A good understanding of Cards Schemes (Visa and MasterCard) general rules and regulations.
• This includes review and understand all compliance and regulations activities.
• Hands on operational experience in EMV card issuance and EMV acquiring including ATMs
• Understand OmanNet Payment gateway technical processing or a Domestic Scheme
• Understand Visa CyberSource Payment gateway technical processing.
• 3D Secure and payer authentication in-depth knowledge.
• PCI DSS understanding
• Understanding Oman local payments technical processing is an advantage
• Ability to work with IT personnel to articulate business requirements documents into IT requirements
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Ability to review IT development documents and provide comments and guidance as per business requirements
• Ability to work independently with users to define concepts and under direction of project managers
• Fair knowledge in project management methodology
• Good knowledge in overall banking

Personality:

• Analytical thinker
• Problem solver/ Pragmatic thinker
• Self starter/ Self motivated
• Good communicator
• Goal driven individual
• Individual who will not quit
• Very good command in English language (both written and spoken)
• Team player