TEAM LEADER - DIGITAL SYSTEMS APPLICATION

Oman Arab Bank; Muscat; On-site; OMR 15,000 - 20,000; Full time

Job summary

A leading financial institution in Oman is seeking an experienced IT professional to ensure optimal system functionality and to manage troubleshooting efforts. Candidates must have a Bachelor's degree in IT or Computer Science with over 5 years of experience in the banking industry. Strong communication and people management skills in both English and Arabic are essential. This role includes overseeing IT vendors and participating in business planning and system enhancements.

Qualifications

• 5+ years of professional experience in the banking industry and Information Technology.
• Knowledge of banking Digital Banking.
• Experience in troubleshooting and diagnostic knowledge.

Responsibilities

• Ensure all systems are functioning optimally without any downtime.
• Provide issue resolution through live troubleshooting.
• Participate in quarterly business planning for enhancements.
• Oversee IT vendor work and system upgrades.
• Manage and develop unit’s team members.

Skills

Planning and organizing skills

Technical bent of mind

Business system understanding

Analytical and problem-solving skills

Effective communication skills

Proficiency in English and Arabic

People Management Skills

Education

Bachelor's degree in information technology or Computer Science Engineering

Job description

Key Deliverables

• Ensure all systems are functioning optimally without any downtime in a daily basis.
• Responsible to provide issue resolution through live troubleshooting for system escalations from branches and business users.
• Participate the quarterly business planning for any system enhancements.
• Undertake new system enhancement and upgrade implementation to the systems.
• Provide advisory and consultation to the application administration on systems requirements to plan the deployment of specific systems.
• Supervise the IT vendors work and execute the deployment plans of any new system upgrades and enhancements.
• Provide system related reports to the concerned stakeholders.
• Manage, guide and develop the unit’s team members on an ongoing basis.
• Ensue all related activities are in accordance with bank’s policies, procedures, and standards.
• Participate in other related initiatives and projects as assigned or other duties as assigned by IT management.

Qualifications

• Bachelor's degree in information technology, Computer Science Engineering

Skills/Knowledge

• Planning and organizing skills
• Technical bent of mind
• Business system understanding and functionalities
• Analytical and problem-solving skills
• Effective communication skills in technical language
• Strong command in English and Arabic language
• People Management Skills.

Experience

• 5+ years of professional experience in the banking industry and Information Technology.

Business Understanding

• Knowledge of banking Digital Banking.
• Experience in trouble-shooting and diagnostic knowledge.