Spa Operations Manager

Mandarin Oriental Hotel Group; Muscat; On-site; OMR 46,000 - 65,000; Full time

Job summary

Mandarin Oriental Hotel Group in Oman is seeking a strategic Spa & Wellness Director responsible for developing the yearly budget, re-forecasting as needed, and ensuring the financial performance of the Spa and related departments. The role includes compiling the Spa monthly P&L and statistics, reviewing daily revenue with the Hotel Manager, and setting targets and retention strategies.

You will guide capital expenditure planning, work closely with the Director of Finance, support hotel

Responsibilities

• Develop annual budget for Spa fitness and Kids Club.
• Re-forecast budgets as necessary.
• Oversee financial performance of Spa and related departments.
• Compile Spa monthly P&L and statistics.
• Review daily Spa revenue updates and discuss with Hotel Manager.
• Establish strategies to achieve targets.
• Review therapist schedules and room utilization to maximize Spa yield.
• Set achievable goals for Spa colleagues including treatment and retail targets.
• Plan yearly Capex.
• Work closely with Director of Finance at all times.
• Support the Director of Finance in overall hotel financial performance.
• Control operational supplies and labor in Spa & Wellness.
• Develop Spa marketing plan with Director of Marketing Communications and execute it.
• Develop marketing strategies for Spa & Wellness.
• Develop yearly event calendar with Director of Marketing Communications.
• Collaborate with Marketing Communications and Public Relations Manager.
• Conduct market research on trends in Qatar and internationally.
• Liaise with Spa Directors for group promotions.
• Attend sales calls as needed.
• Develop strategies for female and male hair, beauty salons, and Spa & Fitness.
• Conduct annual performance reviews and coaching.
• Oversee recruitment, induction, training, development, appraisal, and discipline.

Job description

Responsible for the development of the Spa fitness and Kids Club yearly budget

Responsible for re-forecasting of the budget as and when is necessary

Responsible for the financial performance of the spa and related departments

Responsible for the compilation of the Spa monthly profit and loss account and statistics

Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings

Establish strategies for achieving the targets

Regular review of therapist schedules therapists and treatment room utilization in order to maximize yield potential of the Spa

Setting achievable goals for spa colleagues to include both treatment and retail goals

Plan yearly Capex necessarily

Working closely with Director of Finance at all times

Support the Director of Finance in the hotel s overall financial performance

Control aspect of operational supplies and labor in the Spa amp Wellness

Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan

Responsible for the development of marketing strategies for the Spa amp Wellness department

Develop the yearly event calendar with the Director of Marketing Communications

Working closely with the Director of Marketing Communications and the Public Relations Manager

Ensure regular market research studies are being conducted to understand the market trends within Qatar and internationally

Liaison with other Spa Directors in the group to develop attractive group promotions

Attend sales calls as and when is necessary

Development of marketing strategies for the female and male hair and beauty salons and Spa and Fitness

Perform annual performance reviews encouraging and coaching the development of all the colleagues in the Spa amp Wellness division

Oversee the recruitment induction training development appraisal and discipline of all spa amp wellness colleagues

Enforce a clear understanding of colleagues rules is in accordance with the MOHG Human Resources Policies

Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy amp procedure guide

Interview prospective candidates for various positions in the Spa amp Wellness by following strict guidelines and criteria set up by Human Resource

Development of Human Resource strategy for recruitment and selection of colleagues

Career development programs for colleagues

Appropriate compensation and benefit packages for colleagues

Labor cost management

Community and sustainable programs

Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood

Pass on any learned knowledge from shows or training thereby being an avenue for industry information

Ensure that SOP s are continuously updated for all spa amp wellness colleagues

Regular review of treatments and SOPs

Responsible for maintaining the high standard of treatment service and attention to detail within the spa amp wellness

Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa Responsible for the enforcement of all policies and objectives within the spa

Director of Spa amp Wellness to take reservations as and when is necessary

Dealing with dissatisfied or disgruntled guests

Responsible for motivating retail sales

Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly

Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa amp Wellness including female and male salons

Reading through the many essentials e-mails that deal regarding spa meetings groups and VIP s Also replying to guest vendor sales and colleague e-mails

Ensure all the Occupational Health and Safety Policies and Procedures are in compliance with the Safe Sound amp Sustainable guidelines

Frequent checks of equipment and facilities to prevent loss of equipment due to negligence or wear and tear

Prepare and present bi-monthly meeting for all Spa amp Wellness colleagues Minutes need to be provided to Human Resources and printed out to be available in the Spa office

Ensure that any colleagues who were excused from the meeting read the minutes

The following categories should also be discussed during this meeting marketing promotions colleagues development operations and finance

During briefings ensure any issues are discussed and provide information of special attention guest and groups that may be in house

Review log of training completed by Departmental Trainers

Review monthly training schedules for all spa amp wellness colleagues

Attending relevant meetings organized by other Department Heads

Conduct weekly meeting with Spa Treatment Manager and Spa Operations Manager

Conduct weekly MOD meeting to discuss any operational issuesTo deal with any problems enquiries and complaints from spa amp wellness guests and potential guests

Review stock checks at the end of month for financial reports

Ensure that purchasing is aligned with budget

Product line selection with Spa Treatments Manager and Spa Operations Manager

Replacement of items due to wear and tear

Special guests and VIP s with special needs

It is essential to keep abreast of any developments in the spa amp wellness industry

Frequent competitor analysis is necessary

Strategic planning for assigned projects by organizing committees and following up with goals established on set time lines

Responsible for setting Spa s annual goals by January each year

Responsible for communicating this plan with Spa amp Wellness colleagues

On occasion it is necessary to determine contingency plans when business is exposed to unusual factors such as war poor economy or natural disasters

To prepare reports for the Hotel Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects services available

Work with budget goals and spreadsheets by understanding desired service retail percentages and overall cost management