Spa Manager - Six Senses Zighy Bay

InterContinental Hotels Group; Zahr al Qar; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hotel brand is seeking a Spa Manager at their luxurious resort in Oman. The ideal candidate will bring strong leadership and exceptional customer service skills to enhance their wellness offerings, ensuring a memorable experience for guests while maintaining the brand's high standards of quality and service. Applicants should have a degree in Hospitality or a related field and experience in luxury hotel operations as well as technical skills in various hotel management systems. Join a dynamic team and contribute to a unique spa experience focused on wellness and guest satisfaction.

Qualifications

• Minimum of bachelor's degree required.
• More than two years of experience in a luxury hotel operational role.
• Excellent command of written and spoken English.

Responsibilities

• Manage the efficient operation of the spa and ensure guest satisfaction.
• Develop strategic goals with the Director of Wellness.
• Ensure compliance with brand standards and sustainability practices.

Skills

Communication

Leadership

Customer Service

Problem Solving

Flexibility

Education

Bachelor's degree in Hospitality, Wellness or Business Management

Tools

MS Office

POS Systems

PMS Software

CRM Platforms

Job description

As Spa Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.

Duties and Responsibilities

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

• Keeping abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Responsible of reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Responsible of the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Regularly meet with Director of Wellness to plan next steps in spa operations and liaise with involved departments.
• Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
• Oversee the management of guest history and profiles.
• Conduct site inspection and ensure all details in place ready for daily operations.
• Responsible that the Visiting Experts calendar is in place and develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.

Qualifications

To execute the position of Spa Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.

• I possess a minimum of a bachelor's degree in Hospitality, Wellness or Business Management and more than two year’s experience in a similar hotel operational role.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
• I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.

The above is intended to provide an overview of the role and responsibilities for a Spa Manager at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Who we are

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.