Spa Manager - Six Senses Zighy Bay

IHG Hotels & Resorts; Dibba Al Bayah; On-site; OMR 2,500 - 10,000; Full time

Job summary

An established industry player is seeking a Spa Manager to deliver exceptional wellness experiences. This role involves managing spa operations, ensuring service excellence, and developing innovative wellness programs. The ideal candidate will have a strong background in hospitality and wellness, with a passion for guest satisfaction and industry trends. Join a dynamic team committed to emotional hospitality and sustainability, where your contributions will enhance the guest experience and promote well-being. If you thrive in a luxury setting and are eager to make a positive impact, this opportunity is perfect for you.

Qualifications

• Minimum of a bachelor's degree in Hospitality, Wellness, or Business Management.
• More than two years' experience in a similar operational role in luxury hotels.

Responsibilities

• Manage efficient operation of the spa to provide exceptional services.
• Develop goals and procedures in collaboration with the Director of Wellness.
• Conduct site inspections and oversee guest history management.

Skills

Hospitality Management

Wellness Programs

Service Recovery

Industry Trends Awareness

Guest Relations

Education

Bachelor's Degree in Hospitality

Bachelor's Degree in Wellness

Bachelor's Degree in Business Management

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS Systems

PMS Systems

CRM Platforms

Job description

As Spa Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.

Duties And Responsibilities

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

• Keeping abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Responsible for reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Responsible for the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Regularly meet with Director of Wellness to plan next steps in spa operations and liaise with involved departments.
• Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
• Oversee the management of guest history and profiles.
• Conduct site inspection and ensure all details in place ready for daily operations.
• Responsible that the Visiting Experts calendar is in place and develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.
  
  

Qualifications

To execute the position of Spa Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.

• I possess a minimum of a bachelor's degree in Hospitality, Wellness or Business Management and more than two years’ experience in a similar hotel operational role.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
• I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.
  
  

The above is intended to provide an overview of the role and responsibilities for a Spa Manager at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.