Spa Attendant

Shangri-La Group; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

A luxury resort in Muscat is seeking a Spa Attendant to maintain the cleanliness and ambiance of spa areas. Responsibilities include greeting guests, ensuring supplies are replenished, and assisting therapists. The ideal candidate will be professional, courteous, and organized, providing a seamless and relaxing experience for guests.

Qualifications

• Professional and courteous manner when assisting guests.
• Ability to maintain cleanliness in spa areas.
• Coordination skills for smooth guest flow.

Responsibilities

• Greet guests warmly and guide them through spa facilities.
• Maintain cleanliness of all spa areas.
• Assist therapists in preparing treatment rooms and setups.

Job description

Overview

Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres and is home to three hotels: Al Waha (262 rooms), Al Bandar (198 deluxe rooms), and Al Husn (180 guestrooms and suites). The resort features 22 food and beverage outlets, a 1,056 sqm ballroom with 8 breakout rooms, a wide range of recreational facilities, and a spa with 12 treatment villas.

The Spa Attendant is responsible for maintaining the cleanliness, organization, and ambiance of the spa and wellness areas, ensuring a seamless and relaxing environment for guests by providing support to the spa team, replenishing supplies, and assisting with guest needs in a professional and courteous manner.

Key Responsibilities

Guest Assistance

• Greet guests warmly and guide them through spa facilities and amenities.
• Offer towels, robes, refreshments, and other necessities during their visit.
• Respond to guest requests promptly and professionally to ensure comfort and satisfaction.

Spa Cleanliness & Maintenance

• Maintain cleanliness of all spa areas, including treatment rooms, relaxation lounges, locker rooms, wet areas, and restrooms.
• Sanitize and restock treatment rooms between sessions according to hygiene standards.
• Ensure supplies such as towels, linens, water, and toiletries are consistently replenished.

Setup & Support

• Assist therapists by preparing treatment rooms with proper setup and ensuring smooth treatment turnover.
• Check and report any maintenance or safety issues promptly to the Spa Manager.
• Monitor inventory levels of linens, amenities, and products; assist in stockroom organization.

Ambiance & Experience

• Maintain spa ambiance by adjusting lighting, music, and temperature appropriately.
• Ensure all guest areas are tidy, serene, and stocked throughout the day.
• Support spa events or VIP setups as needed.

Team Coordination

• Coordinate with therapists and receptionists for smooth scheduling and guest flow.
• Participate in briefings, training sessions, and spa meetings when required.
• Communicate guest feedback, preferences, and concerns to the relevant team members.

Standards & Conduct

• Follow grooming, hygiene, and conduct standards as set by the company.
• Adhere to all safety, sanitation, and operational procedures.
• Maintain a professional, calm, and guest-focused demeanor at all times.