Sommelier

Mandarin Oriental; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A luxury resort in Muscat is seeking a Sommelier to join the Food and Beverage team. The role entails supervising staff, ensuring excellent wine service, and maintaining stocks. Ideal candidates should have strong knowledge of wines and customer service skills, along with the ability to promote wines to enhance guest experiences.

Benefits

Learning & Development programs

Health and wellness programs

Retirement plans

Complimentary stay program

Qualifications

• Must have a good knowledge of wines to educate restaurant staff and guests.
• Should maintain the beverage storeroom, ensuring proper temperatures and storage.
• Experience in suggestive selling and wine promotions is necessary.

Responsibilities

• Supervise the food and beverage service team, providing feedback and training.
• Ensure guest wine preferences are recorded and remembered.
• Deal with guest complaints regarding wine service.

Skills

Knowledge of wine and food

Customer service skills

Supervisory experience

Sales and promotional skills

Job description

Overview

Mandarin Oriental Muscat is looking for a Sommelier to join our Food and Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About The Job

Organizational Structure

The Sommelier reports directly to the Italian Restaurants General Manager and Asst. Director of Food & Beverage.

Duties and Supporting Responsibilities

Administration

• Ensure that restaurant team have good knowledge of wine and food
• Control on a daily basis the proper storage, aging rotation, and temperature of all stock in beverage storeroom and report any problems and malfunctions
• Ensures all beverage equipment and wine lists are clean and updated with correct vintage and out of stock items
• Checks and monitors the service bar operations (Main service bar and restaurant bar)
• Liaises with the Purchasing Manager to ensure efficient ordering and stock levels during high and low seasons (have proper inventory system in place for the cellar and review receiving / ordering procedures)
• Performs any other reasonable duties as required by the Director of Food & Beverage

Human Resources/ Colleagues

• Supervise F&B service by directing and guiding colleagues, providing them with feedback
• Identify and carry out any specific training and development needs among the team

Financials

• Maintains accurate sales records of wines for analysis and incentive purposes
• Engages in suggestive selling and up-selling
• Helps to organise wine promotions to promote the restaurant during quiet periods

Maintaining Standards

• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

• Ensure guests wine preferences are remembered by colleagues and recorded in PMS System
• Be on duty on the floor during service and to recommend the best possible wines to complement the food ordered; keeping in mind the guest budget and guest preference
• Deal with guest complaints about wine according to MO standards and communicate to Restaurant Manager where appropriate

Hygiene and Cleanliness

• Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image

Health and Safety

• Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.
• Be aware of and comply with local and relevant Food Hygiene Standards.
• Wear any appropriate protective clothing provided by or recommended by the Hotel.
• Report any defects in the building, plant or equipment according to the Hotel procedures.
• Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
• Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
• Be aware of Fire safety plans.
• Adhere to Safe & Sound procedures regarding Health & safety.
• Adhere to Safe & Sound procedures regarding HACCP standards.
• Attend any training deemed appropriate by your Head of Department.
• To be responsible for the Safe & Sound procedures followed by your peers.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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