Service Advisor

Tawteen; Muscat; On-site; OMR 600 - 900; Full time

Job summary

Tawteen is seeking a professional in Muscat to ensure customer satisfaction in vehicle service and repair. The role involves understanding customer needs and acting as their point of contact throughout the service process.

You will be responsible for diagnosing vehicle issues, confirming service requirements, and ensuring timely communication with customers regarding service status. A commitment to customer care and organizational standards is essential.

The position promises a dynamic work environment focused on continuous improvement and customer engagement.

Responsibilities

• Understand customer needs and ensure satisfaction.
• Act as organizational custodian for customers.
• Check customer complaints and diagnose issues.
• Confirm service requirements and costs with customers.
• Communicate service status and requirements to customers.
• Ensure proper service and repair before delivery.

Job description

Purpose of Position

• 1 Understand customer needs communicate to service and ensure the customer needs are met
• 2 Deal with customers as per dealer standards and ensure customer satisfaction
• 3 Ensure maximum work possible in a vehicle

Major Roles

• 1 Act as an organizational custodian with a specific purpose of taking care of the customers needs
• 2 Accept vehicles for service repair and ensure delivery as per promise
• 3 Communication with the customers for all requirements organization s spokesperson in so far as service repair is concerned One point contact

Major Responsibilities

• 1 Check customer complaints about vehicle diagnose and make job cards Take vehicle for a trial run if required and advice customers on complaints identified and not mentioned by the customer
• 2 Confirm all service requirements repair time cost estimates with the Customers
• 3 Take prior approval from Customers for any additional work that needs to be carried out
• 4 Ensure that all personal belongings of the Customer are returned to the Customer before sending the vehicle for Servicing
• 5 Liaise with team leaders and tower controller for understanding status of vehicles for information to the customers
• 6 On a continuous basis communicate with customers as regards the status of service repairs and additional requirement of parts and or time for freshly identified problems in the vehicle
• 7 Check and ensure proper service and or repair of vehicle before delivery to the customer
• 8 Ensure receipt of LPOs
• 9 Participate in campaigns as assigned
• 10 Check with customers for referrals
• 11 Ensure implementation of dealer standard handbook

Measures

• 1 Customer satisfaction indices
• 2 Number of referrals
• 3 Excess jobs billed
• 4 CSI scores
• 5 Adherence to GM service excellence