Senior Service Technician

Zoomlion; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading heavy equipment company in Muscat is seeking a technician responsible for maintaining, repairing, and providing technical support for various machinery such as mobile and tower cranes. Candidates should have an automotive diploma, 1-3 years of relevant experience, and good customer relations skills. Familiarity with the local region and an Omani driving license are required. Arabic language skills are a plus.

Qualifications

• Must have 1 to 3 years of experience in the heavy machinery industry.
• Candidates should have experience with Mobile Crane/Tower Crane and Concrete machinery.
• Fluency in English is required; Arabic is an advantage.

Responsibilities

• Find, adjust, repair, or overhaul mechanical equipment.
• Carry out periodic maintenance of heavy equipment machinery.
• Test mechanical products after repair to ensure compliance.
• Provide technical support to customers and maintain relations.

Skills

Cold Calling

Lead Generation

Customer Relations

Marketing Strategies

Key Account Management

Education

Graduate or relevant college diploma in Automotive

Job description

Responsibilities:

Responsible to find out, adjust, repair or overhaul the mechanical, hydraulic and pneumatic equipment

Carry out periodic maintenance of the heavy equipment machinery like mobile crane / tower crane, etc.

Test mechanical products and equipment after repair or assembly to ensure proper functioning and compliance

Provide technical support to customers and maintain amicable client relations

Ensure that work is undertaken in a safe manner and that practices conform to safety regulations and procedures

Prompt action on calling for service implementation - On-site fault handling, rapid response to client service, field service

Central warehouse order processing management

Spare parts inventory management and organization of overstock planning

Follow on regular distribution order plan once issued

Regional spare parts sales and payment management

Training and guidance for the service system

Collection and inspection of service data

Inventory vehicle management with new machine receiving inspection

Spare parts organization, shipping, quality assurance, used spare parts management

Other Requirements:

Graduate or a relevant college diploma holder (preferably in Automotive)

Experience: 1 to 3 years in same industry

Candidates with experience in Engineering Machinery/Heavy Equipment Machinery (Mobile Crane/Tower Crane and Concrete) industry will be preferred, familiarity with local region

Skills: Cold Calling, Lead Generation, Customer Relations, Marketing Strategies, Key Account Management.

English language (Required)

Arabic Language (Added Advantage)

Local Omanis (Highly Preferred)

Oman Driving License (Required)