Senior Reservations Agent - Six Senses Zighy Bay

IHG Hotels & Resorts; Dibba Al Bayah; On-site; USD 25,000 - 35,000; Full time

Job summary

Join IHG Hotels & Resorts as a Senior Reservations Agent and immerse yourself in a luxury hospitality environment. You will oversee the reservations process, ensuring guest satisfaction, tracking room availability, and maintaining Six Senses standards. This role offers a chance to grow within a dynamic team dedicated to exceptional service and sustainability, all while working in a beautiful environment.

Qualifications

• At least 1 year experience in a similar setting within luxury hotels.
• Familiarity with hotel/resort policies regarding reservations.
• Experience with high-end international tour operators.

Responsibilities

• Manage daily reports for reservations and handle special requests.
• Assist in room allocations and monitor internet reservation systems.
• Ensure all reservations are completed daily with accurate details.

Skills

Technical proficiency in MS Office

Knowledge of hotel systems (PMS, GDS, CRS)

Excellent command of written and spoken English

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, embodying our values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, fun, quirkiness, and pioneering wellness.

Sustainability, wellness, and extraordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

Duties and Responsibilities

As Senior Reservations Agent, I will assume full responsibility for the efficient operation of the following:

• Run daily reports for the Reservations department, operational departments, Sales & Marketing.
• Process new reservations, update and clean up reservations, process advance deposits, answer reservation emails within 24 hours, and handle reports (No Shows, ORS Comments, Commission, etc.).
• Assist in room allocations.
• Handle special requests and hard blocking of rooms as needed.
• Contact guests or travel agents to clarify preferences or requests before arrival.
• Track future room availability based on reservations.
• Monitor and update internet reservation systems in coordination with hosts.
• Assist in determining room rates based on resort selling tactics.
• Manage guest history and profile systems.
• Ensure all reservations are completed daily with accurate guest, profile, and rate/market/source information.
• Maintain Six Senses guidelines and standards of service and operation, exceeding performance benchmarks.
• Adhere strictly to LQA standards and guest comments.

Qualifications

To succeed as a Senior Reservations Agent, I must possess the necessary qualifications, technical skills, and experience in a similar role within luxury hotels, including:

• High school diploma or equivalent, with at least 1 year of experience in a similar setting. A hospitality diploma/degree from a recognized institution is preferred.
• Technical proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems like PMS, GDS, and CRS platforms.
• Knowledge of hotel/resort policies regarding reservations, discounts, MICE platforms, and handling local and international bookings.
• Experience in luxury resorts and working with high-end international tour operators and travel agencies.
• Excellent command of written and spoken English, with the ability to live in remote locations for extended periods and travel on single status.

This overview is not exhaustive of all duties and responsibilities associated with the role.

Six Senses Zighy Bay is an equal opportunity employer, committed to community, sustainability, emotional hospitality, wellness, and crafted experiences infused with a touch of quirkiness.

Our diverse portfolio of properties across lands and seas reflects our core values and the vision to reawaken people's senses, helping them reconnect with themselves, others, and the world around them.

Embark on this journey with us—an extraordinary story of connection and discovery. If you believe you're a great fit, even if you don't meet every requirement, we encourage you to apply and start your adventure today.