Senior Reservations Agent

Six Senses; Oman; On-site; OMR 2,500 - 10,000; Full time

Job summary

A leading company in hospitality is seeking a Senior Reservations Agent to join their team in Oman. This role involves managing reservations, ensuring guest satisfaction, and maintaining service standards at their luxury establishment. The ideal candidate will have experience in high-end hotels and a strong understanding of reservation systems.

Qualifications

• Minimum 1 year experience in a similar role.
• Experience in luxury hotels is preferred.
• Familiarity with PMS, GDS, and CRS platforms.

Responsibilities

• Manage daily reservation operations and reports.
• Process and update guest reservations accurately.
• Ensure adherence to service standards and protocols.

Skills

MS Office

Hotel Systems Knowledge

Education

High School Diploma or Equivalent

Hospitality Diploma/Degree

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
Run daily reports for Reservation department, operational departments, Sales & Marketing.
Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
Assist in all allocation of rooms.
Check and handle for special requests and hard blocking rooms as needed.
Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests arrival.
Track future room availabilities based on reservations.
Monitor and update internet reservation system in coordinate with respected hosts.
Assist in determine room rates based on the selling tactics of the resort.
Assist in the management of the guest history and profile system.
Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.

Qualifications
To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 1 years experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings. Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Senior Reservations Agent

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