Senior CRM Consultant - Microsoft Dynamics 365

swatX Solutions; Oman; On-site; OMR 15,000 - 20,000; Full time

Job summary

An innovative firm is seeking a Senior Microsoft Dynamics 365 CRM Consultant to enhance customer engagement through tailored CRM solutions. In this pivotal role, you will lead the design and implementation of Microsoft Dynamics 365 systems, ensuring they align with business requirements. Your expertise will drive the optimization of workflows, integration with other enterprise applications, and compliance with data governance standards. This position offers the chance to mentor junior team members while staying at the forefront of Microsoft Dynamics advancements, making a significant impact on business processes and customer satisfaction.

Qualifications

• Deep expertise in Microsoft Dynamics 365 CE and strong problem-solving skills.
• Ability to work with cross-functional teams and translate business needs.

Responsibilities

• Lead design and development of Dynamics 365 CRM solutions.
• Configure and customize Dynamics 365 modules to meet business needs.
• Integrate Dynamics 365 with other enterprise systems and perform data migration.

Skills

Microsoft Dynamics 365 Customer Engagement

Problem-solving

Cross-functional teamwork

Tools

Power Automate

Dynamics 365 modules

Job description

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities

1. Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.
2. Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
3. Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
4. Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.
5. Work closely with stakeholders to gather business requirements and translate them into technical solutions.
6. Perform data migration, system upgrades, and performance optimization.
7. Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.
8. Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
9. Stay updated on Microsoft Dynamics 365 and Power Platform advancements.
10. Provide guidance and mentorship to junior team members.