Senior CRM Consultant - Microsoft Dynamics 365

confidential; Oman; On-site; OMR 15,000 - 20,000; Full time

Job summary

An innovative firm is seeking a Senior Microsoft Dynamics 365 CRM Consultant to lead the design and implementation of CRM solutions that drive customer engagement and streamline business processes. This role involves customizing Dynamics 365 modules, optimizing workflows, and integrating CRM with enterprise systems. The ideal candidate will possess deep expertise in Microsoft Dynamics 365 CE, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams. Join a dynamic environment where you can enhance your skills and contribute to impactful projects that shape the future of customer relationship management.

Qualifications

• Deep expertise in Microsoft Dynamics 365 CE and CRM solutions.
• Strong problem-solving skills and ability to work in teams.

Responsibilities

• Lead design and development of Microsoft Dynamics 365 CRM solutions.
• Configure and customize Dynamics 365 modules for business needs.
• Integrate CRM with other enterprise systems and perform data migrations.

Skills

Microsoft Dynamics 365 Customer Engagement

Problem-solving skills

Cross-functional teamwork

Tools

Power Automate

CRM Solutions

Job description

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities

1. Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.
2. Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
3. Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
4. Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.
5. Work closely with stakeholders to gather business requirements and translate them into technical solutions.
6. Perform data migration, system upgrades, and performance optimization.
7. Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.
8. Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
9. Stay updated on Microsoft Dynamics 365 and Power Platform advancements.
10. Provide guidance and mentorship to junior team members.