Senior Auto Claims Surveyor

American International Group, Inc. (AIG); Salalah; On-site; USD 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Auto Surveyor to join their dynamic Claims team. This role involves examining damaged vehicles, managing claims, and ensuring excellent customer service throughout the claims process. The ideal candidate will possess a degree and experience in auto surveying, preferably in a multinational setting. This position offers a unique opportunity to contribute to a leading international insurance organization, known for its innovative products and commitment to customer satisfaction. If you're ready to make a significant impact in the insurance sector, this role is for you.

Qualifications

• Experience in auto surveying with a multinational organization.
• Degree qualified, ideally fluent in Arabic.

Responsibilities

• Examine damaged vehicles and manage claims efficiently.
• Supervise motor claims surveyor and ensure service delivery.
• Negotiate discounts with agencies to reduce costs.

Skills

Customer Service

Claims Management

Negotiation

Loss Assessment

Auto Surveying

Education

Degree in relevant field

Job description

AIG's Claims team in Oman is looking to expand. As a result, we now have a new opportunity for a Senior Auto Surveyor to work with us.

As a Senior Auto Surveyor, this role will be responsible for the examination of damaged vehicles, investigating the loss, and managing policyholders/insured drivers, TP claimants, workshops, and business partners. Additional key responsibilities will include:

1. Provide excellent customer service; ensure delivery of existing service level agreements and loss assessment of auto claims.
2. Deliver best-in-class assistance to insureds throughout the claims process while directing cases to satisfactory resolutions.
3. Supervise the existing motor claims surveyor to ensure service delivery of the Oman claims department.
4. Ensure that motor repair estimation is received from agencies and garages in accordance with the claims survey report and completed with the required information.
5. Finalize motor surveyor report and repair authorization within SLA timeline.
6. Deliver prompt and equitable claims settlements.
7. Post accurate timely reserves for each claim handled, ensure updated timely based on the development of the claim, and review the entire assigned portfolio on a regular basis to ensure overall reserve adequacy.
8. Vigorously pursue necessary claim documents.
9. Maintain close coordination with the agencies, garages, and brokers.
10. Responsible for reducing the average cost per claim by negotiating discounts with agencies and garages.
11. Report on market feedback (i.e., any potential problem with a particular type of vehicle model, garage, and agency) to the claims manager.
12. Provide market value of damaged salvage vehicles.

Degree qualified, the ideal candidate will be an experienced auto surveyor who has worked for a multinational organization. Preference will go to Arabic speakers who have gained experience within the region.

About The Company:
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

AIG has been established as a world leader in insurance by helping its partners and customers realize their plans for the future. The organization assists businesses and individuals protect what they value. Innovative products and services help sustain the customers on their journey, enabling them to pursue their goals with stability and success.