Sales Executive

21c Museum Hotels; Muscat; On-site; OMR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where your passion for hospitality can shine! In this dynamic role, you will be responsible for managing MICE bookings and ensuring each event meets guest expectations. Collaborate with a diverse team to personalize events and provide exceptional service. Your organizational skills will be key in maximizing revenue while maintaining high standards. If you are ready to take your career to the next level and create memorable experiences for guests, this is the perfect opportunity for you!

Qualifications

• Experience in managing MICE bookings and customer proposals.
• Strong communication skills for timely follow-ups and guest interactions.

Responsibilities

• Manage bookings and proposals for MICE customers effectively.
• Supervise event operations to ensure guest satisfaction.

Skills

Event Planning

Customer Communication

Proposal Generation

Contract Management

Education

Bachelor's Degree in Hospitality Management

Certification in Event Management

Tools

Sales and Catering PMS

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

1. Responsible for bookings, generating proposals, contracts, issuing confirmations, and follow-up processes with all assigned MICE customers.
2. Ensure all lead requests are handled according to policy and within the designated timeframe.
3. Actively follow up on sent offers based on guest requirements.
4. Prepare offer letters tailored to guest needs, ensuring company standards are met.
5. Personalize and execute events for Meeting planners.
6. Maintain timely and responsive communication with all accounts and prospects.
7. Assess group business to maximize contribution from available public spaces, generating room revenues while achieving Meetings and Events budgets.
8. Yield all leads before sending out the offer letter, including venue assignment and rates, seeking necessary approvals.
9. Manage and update Sales and Catering PMS in accordance with company policies and standards.
10. Refer bookings that cannot be confirmed to sister properties.
11. Supervise and communicate with Meetings and Events Operations during events to ensure guest satisfaction.
12. Seek feedback on rates, availability, and offer letters from department heads.
13. Be fully aware of available hotel equipment.
14. Provide functional assistance and guidance to the Meetings and Events Operations team.
15. Comply fully with hotel credit policies, obtaining pre-payments or approved credit letters for all events.
16. Prepare Event Orders per departmental standards and ensure proper distribution.
17. Inspect all function areas before events to ensure setup aligns with customer specifications.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and aim to attract, recruit, and promote diverse talent.