Sales Executive

Fairmont Hotels & Resorts; Muscat; On-site; OMR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic professional to manage MICE bookings and events. This role involves generating proposals, ensuring client satisfaction, and optimizing event operations. Join a forward-thinking company that values diversity and inclusion, where your contributions can shape memorable experiences for guests. If you are passionate about hospitality and event management, this is an exciting opportunity to grow your career in a vibrant environment.

Qualifications

• Experience in managing MICE bookings and events.
• Strong communication skills for client interaction.

Responsibilities

• Handle bookings, proposals, and contracts for MICE customers.
• Ensure timely communication and follow-ups with clients.
• Supervise event operations to ensure guest satisfaction.

Skills

Event Management

Customer Relationship Management

Proposal Writing

Communication Skills

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications in Event Planning

Tools

Sales and Catering PMS

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Responsibilities

1. Responsible for bookings, generating proposals, contracts, issuing confirmations, and following up with all MICE customers assigned to you.
2. Ensure that all lead requests are handled according to policy and within the lead handling timeframe.
3. Actively follow up on sent offers based on guest requirements.
4. Prepare offer letters that meet guest needs and adhere to company standards.
5. Personalize and execute events for Meeting planners.
6. Maintain timely and responsive communication with all accounts and prospects.
7. Assess group business potential to maximize contributions from available public space, generate room revenue, and meet Meetings and Events budgets.
8. Yield all leads before sending out the offer letter, including venue assignment and rates, and seek necessary approvals.
9. Manage and update Sales and Catering PMS according to company policies and standards.
10. Refer unconfirmed bookings to sister properties for potential placement.
11. Supervise and communicate with Meetings and Events Operations during events to ensure guest satisfaction.
12. Seek feedback on rates, availability, and offer letters from department heads.
13. Be fully aware of the hotel's available equipment.
14. Provide support and guidance to the Meetings and Events Operations team.
15. Comply with the hotel's credit policy by securing pre-payments or approved credit letters for events.
16. Prepare Event Orders according to departmental standards and distribute them properly.
17. Inspect all function areas before events to ensure setup matches customer specifications.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and aim to attract, recruit, and promote diverse talent.