Sales Assistant | Nike | Oman

Gulf Marketing Group (GMG Group); Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

An established industry player is seeking a Sales Assistant to join their dynamic team. In this role, you will engage with customers, providing them with exceptional service while maximizing sales opportunities. Your responsibilities will include educating clients on product features, addressing their queries, and ensuring a seamless shopping experience. This position offers a chance to work with a diverse range of products and brands, making a significant impact in the retail sector. If you have a passion for sales and customer service, this is the perfect opportunity for you to grow and shine in a supportive environment.

Qualifications

• Strong customer service skills and ability to maximize sales opportunities.
• Knowledge of product features and ability to educate clients.

Responsibilities

• Assist customers with product selection and provide exceptional service.
• Achieve sales targets through effective sales techniques and upselling.

Skills

Customer Service

Sales Techniques

Product Knowledge

Communication Skills

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques, up-selling and cross selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; Maintains sales records
• Receives and processes cash, changes and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (in case applicable)
• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Self-Management:

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth