Restaurant Manager – Specialty Steakhouse

St. Regis Hotels & Resorts; As Sudiyah; On-site; OMR 19,225 - 26,915; Full time

Job summary

St. Regis Hotels & Resorts is looking for a Food and Beverage Manager to oversee daily restaurant operations and improve service quality. Responsibilities include menu planning, staff supervision, and ensuring high sanitation standards.

The ideal candidate should have significant experience in the food and beverage industry, and demonstrate strong leadership and customer service skills. This role is crucial for providing exceptional guest experiences while maximizing financial performance.

Qualifications

• 4 years experience in food and beverage or culinary.
• Experience in managing daily restaurant operations.
• Ability to improve guest and employee satisfaction.

Responsibilities

• Supervises daily restaurant operations.
• Implements training plans for staff.
• Ensures compliance with food handling standards.

Skills

Leadership

Customer Service

Interpersonal Communication

Education

High school diploma or GED

2-year degree in Food Service Management or related field

Job description

Job Number: 26075586

Job Category: Food and Beverage & Culinary

Location: Ummahat Island 1, Red Sea, Saudi Arabia

Schedule: Full Time

Position Type: Management

Job Summary

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Candidate Profile

• High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area.
• Or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, or Business Administration, with 2 years experience in food and beverage, culinary, or related professional area.

Core Work Activities

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day‑to‑day operations. Understands employee positions well enough to perform duties in their absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making; demonstrates honesty and integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize and accomplish the work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize departmental goals in an efficient and effective way.
• Ensures compliance with all food and beverage policies, standards and procedures by training, supervising, follow-up and hands‑on management.
• Ensures compliance with all applicable food handling and sanitation standards.
• Ensures staff understands local, state and federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees.
• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
• Manages day‑to‑day operations and ensures quality standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants.
• Handles guest problems and complaints.
• Gathers feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction in departmental meetings with a focus on continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies educational needs of others, develops formal educational or training programs and teaches or instructs others.
• Ensures employees are treated fairly and equitably and strives to improve employee retention.
• Provides ongoing training to understand guest expectations.
• Solicits employee feedback, utilizes an open‑door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taken place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in the absence of the Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.