Reservations Supervisor

Hotel Indigo; Oman; On-site; OMR 25,000 - 35,000; Full time

Job summary

Join Hotel Indigo as a Reservations Supervisor, where you will lead a dynamic team to ensure a seamless booking experience for guests. With your exceptional customer service skills and leadership qualities, you will play a crucial role in enhancing the guest experience in a beautiful setting at Jabal Akhdar. This position promises not only career growth but also the opportunity to work with a passionate team committed to creating memorable experiences.

Benefits

Competitive salary

Room discounts

Training opportunities

Full uniform provided

Qualifications

• Proven experience in a supervisory role.
• Fluency in multiple languages is a plus.
• Must manage reservations and resolve issues effectively.

Responsibilities

• Lead and train a team of reservation agents.
• Oversee booking processes and ensure accuracy.
• Handle escalated customer complaints swiftly.

Skills

Customer service

Leadership

Organization

Time management

Communication

Education

Experience in hotel reservations

Tools

Reservation management software

Job description

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo , we do more than satisfy our guest s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo hotels, we re excited to meet spirited characters who can delight the most curious guests.

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you a natural multitasker, eager to take the lead in a fast-paced and dynamic work environment? We are seeking a talented and dedicated Reservations Supervisor to join our exceptional hotel team and ensure our guests have a seamless booking experience.

As a Reservations Supervisor, you will have the opportunity to showcase your leadership skills while providing outstanding customer service. Managing a team of reservation agents, your role will involve overseeing the booking process, resolving any issues or conflicts, and ensuring accuracy and efficiency in all reservations.

A little taste of your day-to-day

Every day is different, but you ll mostly be:

• Lead, motivate, and train a team of reservation agents to provide exceptional service to our guests.
• Monitor and supervise the reservation process, ensuring accuracy in detail and timely responses to customer inquiries.
• Collaborate with other departments to ensure coordination and seamless guest experiences.
• Handle any escalated customer concerns or complaints, providing quick and satisfactory resolutions.
• Maintain and update reservation databases and systems, ensuring integrity and accuracy.

What do we need from you?

• Previous experience in a supervisory role within a hotel reservations department.
• Exceptional customer service and communication skills, both written and verbal.
• Strong organizational and time management abilities, with an eye for detail.
• Proficient computer skills, including experience with reservation management software.
• Ability to remain calm and professional in fast-paced and high-pressure situations.
• Fluency in multiple languages is a plus.
• Flexible schedule, including the availability to work evenings, weekends, and holidays as needed.

What you can expect from us?

We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you ll become part of our ever-growing global family.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Ticketing
• Reservations

Keywords

• Reservations Supervisor

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