Reservations Agent

Louvre Hotels Group MENA; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

A prominent hotel group in Muscat is seeking a Reservations Agent. You will be the first point of contact for guests, providing excellent customer service and assisting with room reservations through various channels. The ideal candidate will have strong communication skills and the ability to handle inquiries efficiently. This role requires maintaining up-to-date knowledge of hotel policies and ensuring accurate reservation processing.

Qualifications

• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Ability to handle guest inquiries and concerns efficiently.

Responsibilities

• Assist guests in making room reservations through various channels.
• Provide information about room availability and rates.
• Ensure accurate processing of reservations.
• Address guest inquiries related to bookings.

Job description

Overview

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.