Public Relations Officer | Corporate Services | Oman

Al-Futtaim; Muscat; On-site; OMR 13,000 - 20,000; Full time

Job summary

Al-Futtaim in Oman seeks a dedicated PRO to manage immigration, residency, and regulatory transactions with government authorities. The role ensures timely employee-related services, accurate documentation, and effective communication with external agencies.

You will deliver official correspondence, process visa and residency applications, and maintain compliance with Oman regulations. Travel to authorities may be required; strong Arabic/English communication is essential.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Public Administration, Public Relations, or a related field.

Responsibilities

• Provide efficient Government Relations support by managing immigration, residency, and regulatory transactions with government authorities.
• Deliver and follow up on official correspondence with ministries and government entities.
• Process and submit employment and residency visa applications and renewals.
• Maintain accurate documentation and trackers for all visa, residency, labour, and government-related matters.
• Provide administrative support to the Government Relations team and assist colleagues with operational requirements.

Education

Diploma or Bachelor's degree in Business Administration, Public Administration, Public Relations, or a related field

Tools

ROP e-services

MOL portals

Job description

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The role of PRO involves providing efficient and compliant Government Relations support by managing immigration, residency, and regulatory transactions with government authorities. The primary purpose is to ensure the timely processing of employee-related services, maintain accurate documentation, and facilitate effective communication between the Company and external government entities. The PRO supports business continuity by ensuring compliance with applicable laws and regulations while delivering responsive administrative support to internal stakeholders, thereby fostering strong relationships with government officials and internal departments.

What You Will Do:

Immigration & Visa Services

• Process and submit all types of employment and residency visa applications.
• Submit manual visa applications and supporting documents where required.
• Follow up on delayed visa applications and provide status updates.
• Submit requests for amendments and corrections to employee immigration records.
• Coordinate directly with immigration officers to obtain approvals and resolve application-related issues.
• Ensure compliance with immigration regulations and company requirements.

Residency Card Services

• Process first-time resident card registrations.
• Handle residency card renewals and replacements.
• Submit and collect residency cards from the relevant authorities.
• Process corrections and updates to employee personal information.
• Monitor and follow up on all residency-related applications.

Government Liaison & Regulatory Support

• Deliver and follow up on official correspondence with the Ministry of Labour and other government entities.
• Submit applications, requests, and supporting documents to relevant authorities.
• Process and follow up on transactions with municipalities and regulatory authorities.
• Visit government departments to obtain information, collect documents, and resolve administrative matters.
• Maintain effective relationships with government officials and stakeholders.

Medical & Employee Documentation Support

• Submit employee medical examination forms to relevant authorities and medical centers.
• Collect completed medical reports and ensure proper documentation.
• Assist employees with government-related documentation and procedural requirements.

Mail & Document Administration

• Collect official mail and correspondence from Oman Post.
• Deliver outgoing correspondence to government and external entities.
• Receive, distribute, and track incoming and outgoing documents.
• Maintain organized records and filing of official correspondence and government documents.

Vehicle Registration Services

• Process vehicle registration renewals and related documentation.
• Coordinate with relevant authorities to ensure compliance with licensing requirements.

Status Reporting

• Prepare and submit periodic status reports on all Government Relations transactions, including visas, residency cards, labour approvals, and other government-related matters.
• Maintain accurate records and trackers for all pending, completed, and overdue transactions.
• Escalate critical issues, delays, and compliance risks to management in a timely manner.
• Provide regular updates to stakeholders on the progress of government-related applications and requests.

Administrative & Team Support

• Provide administrative support to the Government Relations team.
• Assist colleagues with operational and government-related requirements.
• Support office operations and departmental activities.
• Perform additional Government Relations and administrative duties as assigned.

Required Skills To Be Successful:

• Strong knowledge of Omani immigration, visa, residency, and labour procedures.
• Proficiency in using relevant government portals and e-services (e.g., ROP, MOL, and other government platforms).
• Excellent communication, coordination, and follow-up skills.
• Fluency in Arabic and English (spoken and written).

What Qualifies You For The Role:

• Diploma or Bachelor's degree in Business Administration, Public Administration, Public Relations, or a related field.
• 2-3 years of experience in Government Relations, Public Relations (PRO), Immigration Services, or a similar administrative role.
• Practical experience dealing with the Royal Oman Police, Ministry of Labour, Civil Status Department, municipalities, and other government authorities.
• Valid Omani driving licence and willingness to travel to government authorities as required.

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