Operations Manager

Nashmi Oman; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A growing hospitality group in Muscat is seeking an experienced Operations Manager to oversee the day-to-day management of its restaurants. The ideal candidate will have a proven track record in managing multi-outlet operations and strong leadership capabilities. Key responsibilities include developing operational strategies, ensuring compliance, and fostering a performance-oriented culture among teams. This is a unique opportunity to contribute to the brand's strategic growth and excellence in service.

Qualifications

• Proven experience in managing multi-restaurant or multi-outlet operations.
• Strong leadership and organizational skills.
• Experience in growth planning and brand development.

Responsibilities

• Develop and implement operational strategies to enhance efficiency.
• Oversee daily operations and ensure compliance with policies.
• Lead and mentor a team of employees.

Skills

Organizational skills

Multitasking abilities

Proficient in Microsoft Office

Supply chain management knowledge

Negotiation skills

Conflict resolution skills

Customer service orientation

Process improvement methodologies

Education

Bachelor’s degree in Hospitality Management or Business Administration

HACCP Certification

Tools

Project management tools

Job description

We are currently seeking an experienced Operations Manager to oversee the day-to-day management of two established restaurants in Muscat, with a planned expansion of four additional outlets in the coming year.

Responsibilities:

1. Develop and implement operational strategies to enhance efficiency and productivity.
2. Oversee daily operations and ensure compliance with company policies and regulations.
3. Manage budgets, forecasts, and financial reports to ensure cost-effective operations.
4. Lead and mentor a team of employees, fostering a collaborative and high-performance culture.
5. Analyze operational performance metrics and identify areas for improvement.
6. Coordinate with other departments to ensure seamless communication and collaboration.
7. Implement best practices and innovative solutions to streamline processes.
8. Monitor inventory levels and manage supply chain logistics.
9. Prepare and present operational reports to senior management.
10. Ensure customer satisfaction by addressing operational issues promptly and effectively.

In addition to the core operational responsibilities, the selected candidate will also:

• Develop and implement high-quality operational standards across all other brands/restaurants
• Build and maintain a standardized system to ensure consistency, efficiency, and excellence in service in all restaurants (30 restaurants)
• Support business development initiatives for other brands within the group (6 Brands)
• The ideal candidate will have:
• Proven experience in managing multi-restaurant or multi-outlet operations
• Strong leadership and organizational skills
• A track record of implementing operational standards and systems
• Experience in growth planning and brand development
• This is a unique opportunity to join a growing brand at a pivotal stage and contribute significantly to its operational and strategic success.

Skills

• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and project management tools.
• Knowledge of supply chain management and logistics.
• Excellent negotiation and conflict resolution skills.
• Familiarity with quality management systems.
• Ability to analyze data and generate actionable insights.
• Strong customer service orientation.
• Experience with process improvement methodologies.
• Languages Arabic & English
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)
• HACCP Certification (Hazard Analysis and Critical Control Points) or equivalent food safety program is required