Monitoring and Incidents Analyst

MAITRI GLOBAL PRIVATE LIMITED; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

An established industry player is seeking a dedicated IT Command Centre Operator to oversee 24/7 operations. This role involves ensuring the seamless functionality of monitoring tools, managing incidents, and leading crisis management efforts. You'll collaborate with IT teams and vendors, participate in Root Cause Analysis, and maintain a robust knowledge base. If you're ready to work in a dynamic environment and have a strong grasp of performance monitoring and database management, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Strong understanding of performance monitoring and observability tools.
• Ability to manage crisis situations and work under pressure.

Responsibilities

• Operate and monitor the 24/7 Command Centre for IT services.
• Coordinate recovery actions and provide updates during incidents.

Skills

Performance monitoring

Observability tools

Programming languages

Database management

SQL

Crisis management

Excellent communication

Documentation skills

Tools

Dynatrace

SolarWinds

Grafana

Job description

Any

Vacancy

1 Vacancy

Job Description

1. Operate and monitor the 24/7 Command Centre for IT services.
2. Ensure uninterrupted functionality of monitoring and observability tools.
3. Perform system inspections, emergency repairs, and incident escalation.
4. Handover/takeover shift duties with detailed reporting.
5. Provide inputs for incident reports and historical data logs.
6. Assess, validate, and escalate major incidents as per process.
7. Coordinate recovery actions and provide updates during incidents.
8. Participate in Root Cause Analysis (RCA) and track improvement plans.
9. Collaborate with IT teams and vendors during incident lifecycle.
10. Lead crisis management calls and maintain war-room coordination.
11. Maintain knowledge base and monitoring tool libraries.
12. Monitor using tools (e.g., Dynatrace, Grafana) and run pre-defined recovery processes.
13. Log issues, manage follow-ups, and ensure SLA compliance.
14. Ensure compliance with Risk Management and Audit standards.

Desired Candidate Profile

1. Strong understanding of:

• Performance monitoring and observability tools (e.g., Dynatrace, Riverbed NPM, SolarWinds, Grafana).
• Programming languages.
• Database management and SQL.
• Structured and Object-Oriented system design.
• SDLC and current IT technologies.

Excellent communication and interpersonal skills.

Strong documentation and report/MIS preparation skills.

Ability to manage and lead crisis situations effectively.

Readiness to work in shifts and under pressure.

Employment Type

Full Time

Company Industry

• Banking
• Broking

Department / Functional Area

• DBA
• Datawarehousing (IT Software)

Keywords

• SRE
• Dynatrace
• Solarwinds
• Grafana
• SQL
• Database Management