Manager Catering Sales

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 25,000 - 35,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Catering Sales Manager in Al Buraymi, Oman. The role involves managing local catering sales, maximizing revenue through up-selling and contract negotiation, and providing exceptional customer service. Candidates should have a high school diploma or GED with relevant experience in sales and marketing or a degree in a related field. The position emphasizes collaboration with various stakeholders to ensure guest satisfaction during events.

Qualifications

• Minimum of 2 years experience in sales and marketing, guest services, or related field.
• Ability to effectively interact with various stakeholders and ensure guest satisfaction.

Responsibilities

• Manage sales efforts for catering, including local corporate and social functions.
• Close opportunities leveraging strong negotiation skills.
• Provide exemplary customer service to drive satisfaction and loyalty.

Skills

Sales and marketing

Customer service

Negotiation skills

Event planning

Education

High school diploma or GED

2-year degree in Business Administration or related major

Job description

Job Summary

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up‑selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional.
• 2‑year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Managing Sales Activities

• Manage sales efforts for the hotel including local corporate and social catering.
• Work collaboratively with off‑property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
• Respond to incoming catering opportunities for the hotel.
• Identify, qualify and solicit new catering business to achieve personal and hotel revenue goals.
• Understand the overall market—competitors’ strengths and weaknesses, economic trends, supply and demand—and know how to sell against them.
• Close the best opportunities for the hotel based on market conditions and hotel needs.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Design, develop and sell creative catered events.
• Maximize revenue by up‑selling packages and creative food and beverage.
• Manage catering sales revenue and operation budgets, and provide forecasting reports.
• Develop menus which drive sales.
• Execute and support the operational aspects of booked business (e.g., generating proposal, writing contract, customer correspondence).
• Participate in and practice daily service basics of the brand.
• Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and other appropriate stakeholders.
• Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interact effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments to ensure guest satisfaction.
• Execute and support the company’s Customer Service Standards and hotel’s Brand Standards.
• Provide exemplary customer service to drive satisfaction and loyalty by assisting the customer before and during the program/event.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their expectations and exceed them, while building a relationship and loyalty to the company.
• Gain understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business issues and concerns, to offer better business solutions both prior to and during the program/event.
• Develop a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

• Perform other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.