Lobby Ambassador Omani Culture (Omani National)

Mandarin Oriental Hotel Group Limited; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

Join the vibrant team at Mandarin Oriental Muscat as a Lobby Ambassador – Omani Culture, serving as the cultural face of the hotel. This role combines legendary hospitality with the rich heritage of Oman, ensuring unforgettable experiences for guests in a luxurious beachfront setting.

Benefits

Learning & Development Programs

Complimentary Stay Benefits

Wellness Programs

Retirement Plans

Qualifications

• Strong knowledge of Omani customs, traditions, and etiquette.
• Ability to provide cultural insights and represent the hotel professionally.
• Experience in customer service or hospitality is preferred.

Responsibilities

• Greet guests in traditional Omani attire with warmth.
• Share insights into Omani customs and recommend local experiences.
• Support Front Office during busy periods and enhance lobby ambiance.

Skills

Cultural Awareness

Communication

Professionalism

Job description

Lobby Ambassador – Omani Culture

Mandarin Oriental Muscatis looking for aLobby Ambassador – Omani Culture to join ourFront Officeteam.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

The Lobby Ambassador – Omani Culture at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental’s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.

Key Responsibilities:

• Guest Interaction & Cultural Representation.
• Greet all guests in traditional Omani attire with warmth and professionalism.
• Share insights into Omani customs, traditions, and etiquette.
• Offer dates, Omani coffee, or incense where appropriate.
• Recommend cultural attractions and local experiences.
• Lobby Presence & Guest Experience Support.
• Maintain a strong, welcoming presence in the lobby.
• Monitor and support lobby ambiance and guest flow.
• Assist Front Office colleagues during peak times.
• Event & Cultural Activation Support.
• Support planning cultural displays and holiday celebrations.
• Collaborate on lobby cultural activations with Marketing and PR.
• Internal Support & Training.
• Provide cultural awareness sessions for colleagues.
• Assist in onboarding by sharing Omani etiquette and heritage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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