Organization- Alila Hinu Bay
Summary
The Lifeguard is a support position to the Recreation Department. Responsibilities include maintaining a safe, clean pool and beach environment. This person must be customer service oriented, able to provide hotel information, and assist with recreation rental equipment. The Lifeguard must be able to work in high temperatures outdoors and maintain focus while supervising pool guests for safety.
General Responsibilities
- Communicate in a friendly, tactful, and professional manner with guests, suppliers, and colleagues.
- Provide information regarding the hotel’s facilities & services.
- Keep your supervisor informed of all matters that may affect your work, the hotel’s service, or reputation.
- Present a clean and tidy appearance in accordance with the hotel’s grooming standards.
- Be flexible and open to change in your job responsibilities, work area, and/or roster to meet business needs.
- Be understanding, supportive, encouraging, and helpful to guests, suppliers, and colleagues.
- Ensure the environment is tidy and well maintained.
- Be reliable and punctual.
- Ensure all areas in the hotel are safe and secure.
- Report any irregularities found in the resort.
- Ensure colleagues adhere to hotel rules and regulations at all times.
- Ensure colleagues' accommodation is safe and secure.
- Perform tasks assigned by your manager.
- Know your role in emergencies such as bomb threats, floods, fires, etc.
- Understand and comply with the Employee Handbook standards.
- Carry out all reasonable instructions from your supervisor.
- Report incidents, accidents, and guest complaints during briefings.
Technical Expertise
- Pool cleaning and maintenance.
- Adjust signage as needed.
- Arrange sun beds, mattresses, and side tables.
- Check dustbins and ash trays.
- Open and close umbrellas and the pool.
- Monitor pool, sea, and ambient temperatures.
- Ensure no one is inside the pool during cleaning or maintenance.
- Follow emergency procedures including CPR and the Emergency Action Plan.
Qualifications
- Senior School qualification or equivalent.
- Minimum 2-4 years of lifeguard experience.
- Experience in a 5-star hotel environment is advantageous.
- CPR/Lifeguard certification.
- Strong swimming skills for rescue operations.
- Friendly attitude and willingness to exceed guest expectations.
- Ability to work outdoors in various weather conditions.
- Flexible schedule availability including afternoons, weekends, and holidays.
- Good physical stamina and strength for long shifts and lifting tasks.