IT Support Engineer - SDIC

SDIC; Musandam Governorate; On-site; OMR 8,000 - 12,000; Full time

Job summary

A leading company in Oman is seeking an IT Support professional to enhance operational efficiency through effective IT processes. The role involves providing technical support, managing IT equipment, and fostering a collaborative environment. Ideal candidates will have a relevant degree and strong problem-solving skills.

Qualifications

• Bachelor’s degree in IT or related field required.
• Experience in IT support and administrative activities.

Responsibilities

• Provide prompt IT support to staff for technical issues.
• Set up and troubleshoot IT equipment like computers and phones.
• Maintain system inventory and software library.

Skills

IT Support

Team Spirit

Problem Solving

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Information Systems

Job description

Job Description

Purpose

To provide IT support to SDIC and perform routine functionalities of IT-related matters.

Responsibilities

1. Strategic

• Assist in achieving SDIC's efficiency and effectiveness through development of Information Technology processes & policies.
• Ensure the accessibility of IT functions to all staff.

People

• Perform routine administrative activities required of an Information Technology professional.
• Support the unit in completing tasks accurately on a daily basis.
• Seek support and guidance from the Head.
• Foster a culture of team spirit, cooperation, and continuous self-development within the unit.

Operational

• Provide prompt support to staff for IT-related requirements.
• Assist staff in overcoming daily IT technical issues.
• Set up and troubleshoot phones, computers, printers, access control, and scanners.
• Maintain system inventory and software library.
• Set up new users’ accounts, computers, smartphones, and access cards.
• Implement Windows and other software installations as per operational requirements.
• Conduct IT induction for new staff.
• Maintain Access and Attendance systems.
• Support SDIC’s project site offices as required.

Related Assignments

• Perform other related duties or assignments as directed by the department head.

Education & Experience

Bachelor’s degree in Information Technology, Information Systems, or equivalent.