IT Specialist

Louvre Hotels Group MENA; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading hospitality group in Muscat is seeking an IT Specialist to provide technical support and ensure the efficient operation of IT systems. The role involves troubleshooting issues, maintaining hardware and software, and collaborating with the IT team to implement security measures. Candidates should have experience in IT support and a strong understanding of IT infrastructure management.

Qualifications

• Experience in providing technical support for IT hardware and software.
• Strong troubleshooting skills for IT problems.
• Understanding of IT infrastructure maintenance.

Responsibilities

• Provide technical support to colleagues for IT hardware and software issues.
• Troubleshoot and resolve IT problems, escalating complex issues as needed.
• Assist in the maintenance and management of IT infrastructure and equipment.

Job description

As an IT Specialist, you will be a key member of the IT department, responsible for providing technical support and expertise to ensure the efficient operation of IT systems and infrastructure. Your role involves troubleshooting IT issues, maintaining hardware and software, and assisting colleagues with IT-related inquiries.

Responsibilities

• Provide technical support to colleagues for IT hardware and software issues.
• Troubleshoot and resolve IT problems, escalating complex issues as needed.
• Assist in the maintenance and management of IT infrastructure and equipment.
• Install, configure, and update software applications and operating systems.
• Perform routine system checks, backups, and system updates.
• Maintain accurate records of IT equipment, licenses, and inventory.
• Collaborate with IT team members to implement security measures and protocols.
• Assist colleagues with IT-related inquiries and provide training as needed.
• Monitor IT systems for performance, security, and data integrity.
• Assist in IT projects, including system upgrades and technology deployments.
• Keep abreast of emerging technology trends and provide recommendations.
• Document IT processes, procedures, and technical guides.
• Assist in the evaluation and procurement of IT hardware and software.
• Support IT-related documentation and reporting requirements.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.