IT Specialist

InterContinental Hotels Group; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A well-known hospitality group is seeking an IT Specialist for its Muscat location. The role includes maintaining and supporting various hotel technologies critical to guest services. Candidates should bring at least 2 years of IT support experience, a degree in IT, and a solid understanding of both hardware and software relevant to the hospitality sector.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• 2–4 years of IT support experience, preferably within the hotel or hospitality industry.
• Strong understanding of networks (LAN/WAN/Wi-Fi) and server management.
• Hands-on experience with hospitality technology solutions.

Responsibilities

• Provide first-line support for all hotel IT systems including PMS, POS, telephone systems, and CCTV.
• Install, configure, and troubleshoot hardware and software applications.
• Ensure IT security and compliance with company and regulatory requirements.

Skills

Problem-solving skills

Customer-focused attitude

Communication skills

Interpersonal skills

Education

Bachelor’s degree or diploma in Information Technology, Computer Science

Tools

Windows operating systems

Linux operating systems

PMS (Opera, Protel)

POS systems (MICROS, Toast)

Job description

Hotel: Muscat Al Mouj (MCTAL), Plot 595, Phase 1, Street 6,, Al Mouj

We are seeking a tech-savvy and service-oriented IT Specialist to manage and support the hotel’s technology systems, ensuring smooth and secure operations across all departments. The ideal candidate will be responsible for maintaining hardware and software, supporting users, resolving technical issues, and ensuring that systems critical to guest service (PMS, POS, Wi-Fi, etc.) run efficiently. The successful candidate will demonstrate strong problem-solving skills, a customer-focused attitude, and a solid understanding of hospitality IT infrastructure.

YOUR DAY-TO-DAY:

• Provide first-line support for all hotel IT systems, including Property Management Systems (PMS), Point of Sale (POS), telephone systems, CCTV, Wi-Fi, and other hotel-specific software and hardware.
• Install, configure, maintain, and troubleshoot hardware (computers, printers, routers, servers) and software applications.
• Ensure reliable operation and uptime of hotel networks, internet services, and server infrastructure.
• Support and train staff in the use of hotel systems and software.
• Monitor system performance, perform backups, and implement data recovery strategies.
• Ensure IT security and compliance with company and regulatory requirements, including antivirus protection, firewall management, and data protection protocols.
• Maintain up-to-date documentation for all systems, configurations, licenses, and support procedures.
• Coordinate with external vendors and service providers for maintenance, upgrades, or repairs.
• Assist in technology rollouts, upgrades, and hotel projects involving IT infrastructure.
• Support the implementation of digital guest experiences and technology-driven services.

WHAT WE NEED FROM YOU:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• 2–4 years of IT support experience, preferably within the hotel or hospitality industry.
• Strong understanding of Windows and Linux operating systems, networks (LAN/WAN/Wi-Fi), and server management.
• Hands-on experience with PMS (e.g., Opera, Protel), POS systems (e.g., MICROS, Toast), and hospitality technology solutions.
• Good knowledge of IT security, backup systems, and data privacy practices.
• Ability to manage multiple support tasks with a sense of urgency and professionalism.
• Strong communication and interpersonal skills with a focus on user support and service.
• Flexibility to work shifts, weekends, and be on-call when required.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Who we are

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.