IT Manager

Aloft Hotels; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

Aloft Hotels in Muscat seeks an IT professional to provide first- and second-level support for property systems, performing repairs, installations, and maintenance within established guidelines.

The role supports budget planning, adherence to Marriott policies, and end-user support, spanning desktops, servers, and network assets.

The candidate will work on-site, collaborating with IT teams to ensure reliable technology services for guests and associates.

Qualifications

• High school diploma or GED with 2–4 years IT experience.
• 2-year degree in IT or related major; 2 years of experience in the field.
• System-related professional certifications are preferred.

Responsibilities

• Assists IT leadership with CAPEX and department budgets for IT projects.
• Ensures compliance with Marriott policies and ISMs; implements solutions to resolve discrepancies.
• Places equipment orders for PCs and networking gear; processes invoices.
• Conducts inventories of applications and hardware; prepares reports.
• Ensures technology assets are secured and vendor contracts are followed.
• Writes proposals, analyses, and cost models; provides customer service to property staff.
• Responds to inquiries from customers/vendors/peer group; provides status reports.
• Assists in disaster recovery and business continuity; provides technical guidance.
• Escalates issues to appropriate IT resources; supports guest and associate internet access.
• Images desktops, installs software, patches, maps drives; moves/adds/changes PCs.

Education

High school diploma or GED; 2-4 years IT experience

2-year degree in IT or related field; 2 years experience

System certifications preferred

Job description

Additional Information

Job Number 26123091

Job Category Information Technology

Location 396 Ghala, Al Azaiba South, Post Box 1465, Muscat 130, OmanVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education And Experience

Required:

• High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
• 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

OR

Preferred:

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms that technology assets are secured.
• Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service to associates at dedicated property/properties.
• Responds to inquiries from customers/vendors/peer group.
• Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.
• Provides technical guidance.
• Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
• Supports guest and associate internet access requirements.
• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
• Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine desktop backup as scheduled or directed.
• Provides end-user support.
• Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
• Pulls through support for corporate, regional and property initiatives.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.